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Client Relations Specialist

2 months ago

Pittsburgh, Pennsylvania, United States Huckestein Mechanical Services Full time
Job Overview

About Huckestein Mechanical Services

With over 70 years of experience, Huckestein Mechanical Services has established itself as a leader in the mechanical contracting sector. Our commitment to service excellence provides a distinctive approach to delivering value to our clients. We focus on evaluating, designing, installing, and maintaining commercial mechanical systems that enhance energy efficiency, lower costs, and boost performance. Supported by the extensive resources of Service Logic, the nation's premier energy and mechanical services provider, we offer customized services, cutting-edge technology solutions, and industry expertise to maximize client satisfaction.

We are currently looking for a Client Relations Specialist to enhance our Sales team. This role involves managing customer relationships, collaborating with our Project team on sales initiatives, advocating for service excellence, ensuring accurate quoting, coordinating with technicians, monitoring service performance, gathering and analyzing feedback, and reporting on account insights, all while promoting time and material repairs to optimize Project and Service operations.

Key Responsibilities:

  • Customer Relationship Management: Build and sustain robust relationships with clients in designated areas, serving as the primary contact for all service-related inquiries and requirements.
  • Sales Collaboration: Work closely with project sales representatives to identify and pursue project opportunities within the existing client base, effectively cross-selling services.
  • Service Excellence Advocacy: Exemplify customer service excellence for potential service clients, collaborating with maintenance sales representatives to expand the customer base.
  • Quality Quotes Support: Assist the sales specialist in delivering high-quality quotes for services, ensuring competitive and precise proposals are presented to clients.
  • Technician Coordination: Ensure effective communication between clients and technicians, aligning service delivery with client expectations and departmental standards.
  • Performance Monitoring: Assess and enhance the performance of services provided in the designated areas, implementing improvements to boost customer satisfaction and operational efficiency.
  • Customer Feedback: Gather and evaluate customer feedback to pinpoint areas for enhancement, adjusting strategies and processes to meet changing client needs.
  • Reporting: Provide regular updates to the VP of Service and Technology regarding account statuses, challenges, and opportunities within the designated areas, offering insights for strategic decision-making.
  • Drive Time and Material: Encourage time and material repairs whenever feasible to alleviate the workload on the Quality Quote Sales representative.

Qualifications:

  • Bachelor's degree in business administration, sales, marketing, or a related field, or equivalent experience.
  • A well-rounded skill set that allows effective navigation of both technical and interpersonal aspects of the role.
  • Five or more years of experience in customer service, account management, or a similar capacity, preferably within the construction sector.
  • Experience in sales or business development, with a proven history of meeting sales targets and fostering customer relationships.
  • Ability to adeptly manage both technical and interpersonal dimensions, with familiarity in the HVAC industry being advantageous.
  • Strong interpersonal and communication skills, capable of building and maintaining relationships with clients and colleagues.
  • Excellent problem-solving skills and the ability to address customer complaints and issues effectively.
  • Proficiency in sales techniques and negotiation skills.
  • Ability to collaborate effectively with a sales team and other departments.
  • Strong organizational skills and the capability to manage multiple accounts and projects simultaneously.
  • Proficiency in CRM software and other relevant tools for tracking customer interactions and sales data.
  • Analytical skills to monitor performance, assess customer feedback, and report on account statuses and opportunities.
  • Adaptability to meet changing client needs and market conditions.
  • Strong leadership qualities to guide and motivate technicians and team members.
  • Initiative and the ability to work independently when required.

Compensation and Benefits:

  • Competitive salary
  • Performance-based bonuses with uncapped potential
  • Vehicle allowance and company-provided gas card
  • Company-provided cell phone and laptop computer
  • Medical, Health/Eye Care, and Dental coverage
  • Short-term and long-term disability options
  • 401K Retirement Account with company match
  • Generous Personal Paid Time Off (PTO) and observed holidays