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Client Relations Specialist

2 months ago

Pittsburgh, Pennsylvania, United States CRJ CONSULTING LLC Full time
Dynamic Opportunity for Client Relations Specialist

CRJ CONSULTING LLC is on the lookout for a dedicated client relations specialist to enhance our vibrant workforce. In this role, you will serve as the main liaison for our clientele, playing a crucial part in fostering and sustaining client connections while providing exceptional service. Your duties will encompass overseeing client accounts, discerning customer requirements, and identifying avenues to promote our offerings.

Key Responsibilities:

  • Effectively oversee client accounts
  • Discern customer requirements and deliver suitable solutions
  • Leverage CRM platforms to manage customer data
  • Identify opportunities for upselling products/services
  • Engage with clients to cultivate enduring relationships
  • Participate in training programs to boost performance
  • Meet individual and team performance objectives

Requirements:

  • Previous experience in customer support roles
  • Outstanding phone communication and interpersonal skills
  • Familiarity with CRM software and Microsoft Excel
  • Exceptional multitasking and time management skills

What We Offer:

  • Attractive salary package
  • Performance-based incentives on a weekly/quarterly basis
  • Annual evaluations of performance
  • A stimulating and supportive workplace culture