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Client Relations Specialist

2 months ago

Pittsburgh, Pennsylvania, United States Aim Gifts Full time
Job Overview

Aim Gifts is seeking a dedicated Client Relations Specialist to enhance our customer service and sales support efforts. We are a well-established company with a strong presence in the market, committed to delivering exceptional service to our clients across various regions.

Key Responsibilities:

  • Support the sales team to guarantee customer satisfaction and loyalty.
  • Foster and maintain strong relationships with our clientele.
  • Provide comprehensive support through phone and email communications.
  • Manage sales order processing and customer inquiries.
  • Handle customer returns and credit requests efficiently.
  • Collaborate with other departments as necessary to meet customer needs.

Required Qualifications:

  • Proven experience in a customer service or sales role.
  • Exceptional communication abilities.
  • Strong problem-solving and time management skills.
  • A college degree is preferred but not mandatory.
  • Proficiency in computer applications and knowledge of e-commerce practices are essential.
  • Experience with ERP software is advantageous.

Additional Benefits:

  • Complimentary parking.
  • Relaxed, small office atmosphere.
  • Paid time off, holidays, and health insurance coverage.