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Client Relations Specialist
2 months ago
Position: Client Relations Specialist
Employment Type: Contract
Sector: Retail
Work Arrangement: Hybrid (1 day onsite, 4 days remote)
Role Summary:
This position is dedicated to embodying our esteemed brands and fostering a Customer Service Culture for our clientele, Store Management, Internal and External Business Partners, as well as our third-party Call Center. The ideal candidate will excel in a dynamic setting and possess a self-driven attitude with exceptional interpersonal skills. Our foundational values – People, Integrity, Passion, Innovation, and Teamwork – have been instrumental in cultivating an inclusive atmosphere where all individuals feel valued and empowered.
Essential Qualifications:
- High proficiency in Gmail and various internet-based tools
- Capability to manage multiple tasks and swiftly learn new processes and systems
- Strong analytical and problem-solving abilities
- Excellent verbal and written communication skills
- Ability to collaborate effectively within a team
- Capacity to thrive in a fast-paced, deadline-driven environment
- Availability to work evenings and weekends
Preferred Qualifications:
N/A
Key Responsibilities:
- Utilize sound judgment to address customer inquiries and requests through various communication channels, including email, phone, and chat, managing escalated cases when necessary.
- Maintain focus on achieving daily productivity targets while ensuring customer satisfaction and quality standards throughout your engagement.
- Respond to incoming customer inquiries via phone, email, and online chat.
- Document and log details of inquiries and actions taken to resolve issues.
- Manage multiple tasks while navigating several applications across multiple screens.
- Resolve customer concerns through independent problem-solving skills and aim for one-touch resolutions.
- Perform additional duties as assigned.
FTSi.Tech Notice:
FTSi.Tech operates as a staffing agency, not the direct employer for this role. Our mission is to connect talented individuals with outstanding career opportunities while providing exceptional talent to our clients. Your success is our priority.
