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Client Relations Coordinator

2 months ago


Pittsburgh, Pennsylvania, United States Sykes Elder Law, LLC Full time
Job Overview

Position: Client Support Specialist

Company: Sykes Elder Law, LLC

Location: Pittsburgh, PA, US

Are you someone who thrives on helping others and ensuring the well-being of seniors? Do you have exceptional communication abilities and a positive demeanor in all your interactions? Are you meticulous and skilled in tasks such as document preparation, calendar management, and email correspondence? Can you work effectively as part of a team while also providing independent support to clients, resolving issues, and meeting project deadlines? If so, the position of Client Support Specialist at Sykes Elder Law, LLC could be an ideal opportunity for you.

Compensation:

$47,500 annually

Key Responsibilities:
  • Engage with clients via phone to understand their requirements, arrange appointments, and respond to inquiries.
  • Draft legal documents under the attorney's direction.
  • Assist clients in the process of asset transfers into their trusts.
  • Prepare and facilitate Medicaid application approvals.
  • Efficiently manage the attorney's calendar and email communications.
  • Address client complaints and concerns with empathy and understanding.
  • Collaborate on improving client service protocols and implementing automation for enhanced efficiency.
Qualifications:
  • Bachelor's degree.
  • Outstanding verbal and written communication skills.
  • Strong attention to detail.
  • Effective problem-solving skills.
  • Proficient with technology.
  • Excellent organizational abilities.
  • Dedication to enhancing the lives of others.
  • Commitment to delivering an exceptional client experience.
About the Company

We are a small, locally owned law firm dedicated to providing individuals and families with peace of mind through high-quality estate planning and elder law services for over two decades. Our office operates during standard business hours, focusing on delivering personalized service to our clients.