Account Manager

1 week ago


Palo Alto, California, United States Vaco Full time
Job Summary

Vaco is seeking a highly skilled and detail-oriented professional to join our team as an Account Representative. This role requires a strong understanding of financial acumen and excellent interpersonal skills to manage tenant accounts effectively while maintaining positive relationships with all stakeholders.

Key Responsibilities
  • Account Monitoring and Collection
    • Regularly review financial reports to identify payment lapses and take proactive measures to resolve discrepancies.
    • Communicate with tenants to arrange payments or negotiate repayment plans, ensuring timely collection of payments.
    • Document all tenant interactions in our systems, maintaining accurate and up-to-date records.
    • Track agreed-upon payments and update collection information to ensure seamless account management.
  • Financial Reconciliation and Inquiry Management
    • Address tenant inquiries regarding financial calculations or lease discrepancies, providing clear and concise explanations.
    • Investigate and resolve issues related to common area maintenance, utilities, and real estate taxes, ensuring accurate billing and payment.
    • Provide historical payment data and revise invoices as needed, maintaining transparency and accuracy.
    • Process credits for incorrectly billed items or late charges, subject to management approval.
  • Internal Communication and Coordination
    • Liaise with our billing and lease administration departments to ensure accurate future billings and seamless account management.
    • Collaborate with leasing agents and legal counsel on past-due accounts and potential legal actions, ensuring timely resolution.
    • Participate in regular meetings to discuss account statuses and provide updates on collection efforts.
  • Default and Legal Proceedings
    • Initiate account default processes when necessary, following established procedures and guidelines.
    • Coordinate with external counsel to issue default and demand letters, ensuring timely and effective communication.
    • Monitor waiting periods and keep relevant parties informed of account statuses, maintaining transparency and accuracy.
    • In bankruptcy cases, prepare proof of claim reports and cost breakdowns, ensuring accurate and timely submission.
    Qualifications
    • Minimum 2 years' experience in account collections or a related accounting/customer service field.
    • Associate's degree preferred, but not required.
    • Strong organizational and communication skills, with the ability to work effectively in a team environment.
    • High attention to detail and professionalism, with a focus on delivering exceptional results.
    • Proficiency in MS Word/Excel, with familiarity with specialized software (e.g., AS400) a plus.
    Key Relationships
    • Tenants
    • Internal teams: Leasing agents, attorneys, management, collections staff, property management
    • External parties: Collection agencies, attorneys


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