Transit Operations Supervisor

2 weeks ago


Los Angeles, California, United States MV Transportation Full time

Transit Operations Supervisor

Job Overview

MV Transportation is in search of a dedicated Transit Operations Supervisor who will provide essential support, leadership, and guidance to the designated operational site, ensuring the successful execution of annual business objectives.



Key Responsibilities

The Transit Operations Supervisor will oversee the daily management of our microtransit services, ensuring compliance with the policies of the contracting agency and adherence to company protocols. The primary responsibilities include:

  • Overseeing daily operations of a microtransit service.
  • Managing on-time performance and driver availability effectively.
  • Supervising all call center operations.
  • Enhancing customer relations through direct engagement and outreach initiatives.
  • Identifying, recruiting, training, and mentoring site personnel.
  • Maintaining open and frequent communication with site staff and support teams.
  • Assisting in the management of safety and training programs to ensure compliance with company, contract, and regulatory standards.
  • Contributing to the promotion of a safety-oriented culture within the division.
  • Regularly engaging with clients to meet or exceed their expectations.
  • Assisting in the execution of periodic departmental audits.
  • Conducting daily, weekly, and monthly reviews of key operational metrics.
  • Implementing, promoting, and adhering to company policies and procedures.
  • Participating in labor and employee relations activities at the location.


Qualifications

Required Skills and Experience:

  • A minimum of three (3) years of proven experience in a similar role within a transit operation.
  • Experience with On-Demand technology is preferred.
  • Strong background in scheduling, personnel management, and training is ideal.
  • Ability to work independently with strong written and verbal communication skills.
  • Familiarity with contractual obligations is essential for effective job performance.
  • Understanding of company policies to ensure consistent assessment of driver activities.
  • Experience with Trapeze software is preferred.
  • Proven ability to manage in a fast-paced environment.

MV Transportation is committed to fostering a diverse and inclusive workplace and adheres to a policy of Equal Employment Opportunity. We do not discriminate against applicants or employees based on race, color, religion, creed, national origin, sex, physical or mental disability, veteran status, genetic information, or any other legally recognized protected basis.



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