Technical Support Analyst
2 weeks ago
Company Overview
The City of New York is dedicated to enhancing the environment and safeguarding public health for all residents by managing essential services such as drinking water supply, wastewater treatment, and pollution control.
As the largest municipal water and wastewater utility in the United States, the Department of Environmental Protection (DEP) employs nearly 6,000 professionals committed to maintaining a sustainable and healthy environment.
Position Overview
The IT Support Specialist will operate under the guidance of the Division Chief of IT Support, focusing on delivering technical assistance for desktop and mobile devices to the bureau's personnel and executive team.
The ideal candidate should possess 3-5 years of experience in providing IT support within large organizations, demonstrating a solid understanding of computer systems and proficiency in Office365, OneDrive, and MS Teams, alongside excellent communication and customer service abilities.
Key Responsibilities
- Provide support for Windows 10, Windows 11, and Windows servers.
- Perform software installations and troubleshooting of hardware and software issues.
- Conduct technology training sessions for clients.
- Assist with complex troubleshooting and repair tasks.
- Manage inventory of spare parts and equipment.
- Monitor ticket queues and report findings to clients and management.
- Image PCs with appropriate software for various departments.
- Administer Active Directory.
- Ensure compliance with corporate policies and required training.
- Oversee daily activities related to assigned tickets.
- Maintain an asset database and inventory of IT resources.
- Escalate and resolve issues as necessary.
- Communicate internally regarding organizational updates.
- Collaborate with project managers on new IT initiatives.
- Participate in prioritizing tasks to minimize business disruptions.
- Manage special projects as assigned.
Qualifications
Candidates must possess professional/vendor certifications in local area network administration relevant to the position.
Additionally, all applicants must meet the following criteria:
- A bachelor's degree from an accredited institution, coupled with two years of full-time experience in local area network and/or wide area network management; or
- A four-year high school diploma or equivalent, with six years of full-time IT experience, including at least two years in the aforementioned areas; or
- A satisfactory equivalent of education and/or experience as outlined above, with education potentially substituting for experience based on specific criteria.
Additional Information
The City of New York is an equal opportunity employer, committed to fostering a diverse workforce and ensuring a work environment free from discrimination and harassment based on any legally protected status or characteristic.
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