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IT Support Specialist

2 months ago

Queens Village, New York, United States NavitsPartners Full time
Job Summary

The Service Desk Analyst will serve as the primary point of contact for IT support, providing timely and effective assistance to end-users. This role involves monitoring and responding to service requests, troubleshooting issues, and escalating complex problems to senior technicians.

Key Responsibilities
  • Incident Management: Manage and resolve service requests in a timely and efficient manner, ensuring minimal disruption to business operations.
  • Technical Support: Provide technical assistance to end-users, troubleshooting and resolving issues related to hardware, software, and network connectivity.
  • Problem Escalation: Escalate complex problems to senior technicians, ensuring timely resolution and minimizing downtime.
  • Communication: Maintain effective communication with end-users, providing clear and concise information regarding service request status and resolution.
  • Process Improvement: Contribute to the continuous improvement of IT processes and procedures, ensuring alignment with industry best practices.
Requirements
  • Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Experience: One year of experience in IT support, with a focus on incident management and technical troubleshooting.
  • Skills: Strong technical skills, excellent communication and problem-solving abilities, and a customer-focused approach.