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IT Support Specialist

2 months ago

Queens Village, New York, United States NavitsPartners Full time
Job Summary

The Service Desk Analyst will serve as the primary point of contact for IT support, providing timely and effective assistance to end-users. This role involves monitoring and responding to service requests, troubleshooting issues, and escalating complex problems to senior technicians.

Key Responsibilities
  • Incident Management: Manage and resolve service incidents and requests in a timely and efficient manner, ensuring minimal disruption to business operations.
  • Technical Support: Provide technical assistance and guidance to end-users, troubleshooting issues and resolving problems through various communication channels.
  • Problem Escalation: Identify and escalate complex technical issues to senior technicians, ensuring prompt resolution and minimizing downtime.
  • Process Improvement: Contribute to the continuous improvement of IT processes and procedures, ensuring alignment with industry best practices and company standards.
  • Knowledge Management: Stay up-to-date with the latest technologies and tools, maintaining a high level of technical knowledge and expertise.
Requirements
  • Education: Bachelor's degree in a relevant field, such as computer science, information technology, or a related field.
  • Experience: At least one year of experience in a technical support role, with a strong understanding of IT systems and technologies.
  • Skills: Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment.