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Technical Support Specialist

2 months ago

Colorado Springs, Colorado, United States VERSES Full time
Position: IT Support Engineer
Work Arrangement: Fully Remote

Preferred Locations: Colorado, Alabama, Tennessee, California

Company Overview

VERSES is at the forefront of cognitive computing, developing advanced intelligent software systems inspired by the Wisdom and Genius of Nature. Our workforce is diverse, inclusive, and distributed, dedicated to tackling significant challenges alongside exceptional individuals. We uphold values such as: AUDACITY, ASSERTIVENESS, ALIGNMENT, ACCOUNTABILITY, ABUNDANCE & AWESOMENESS.

We seek innovative thinkers and problem solvers who are enthusiastic about addressing global-scale issues.

Role Overview:

As an IT Support Engineer at VERSES, you will play a crucial role in delivering Tier 1 & 2 support to our international team.

Key Responsibilities:
  • Configure workstations securely for deployment.
  • Assist remote end-users effectively.
  • Manage onboarding and offboarding processes.
  • Support mobile device usage.
  • Conduct routine maintenance on both software and hardware.
  • Provide training to users on device and service utilization.
  • Address incidents and support requests related to hardware and software.
  • Perform audits for accounts, inventory, and services as needed.
  • Implement Zero-Touch onboarding and Zero-Trust standards.
  • Handle the receipt and shipment of company equipment.
  • Deliver clear, step-by-step instructions remotely.
  • Experience with AWS Workspace or security-related tasks.
  • Knowledge of Mobile Device Management (MDM).
  • Hold certifications such as CompTIA Network+, CompTIA Security+, CCNA, ICS2 CC, or equivalent.
Essential Qualifications:
  • A minimum of 5 years in desktop support, with experience in hybrid and global environments.
  • Proficiency in Google Suite.
  • Basic understanding of Zero-Trust principles.
  • Familiarity with controls methodology.
  • Experience in email troubleshooting.
  • Expertise in MacOS and Windows OS.
  • Linux knowledge is advantageous.
  • Expertise in Android and iOS platforms.
  • In-depth understanding of deployment methodologies.
  • Comprehensive knowledge of security concepts related to the CIA triad.
  • Ability to ask targeted questions for problem diagnosis.
  • Capability to work productively from home.
  • Certifications such as CompTIA Cloud+, CompTIA CySA+, AWS Certified Security, or ISC2 CCSP, or equivalent are preferred.
Why Work with Us?

Engage in pioneering projects within an environment that fosters innovation.

Experience a career path that matches your aspirations.

Be part of a team where your contributions are valued and celebrated.

Enjoy a fun, inclusive, and supportive workplace culture.

Benefit from a generous vacation policy and a focus on work-life balance.

Benefits:
  • A culture that promotes engagement, emotional intelligence, and energy.
  • A global virtual work environment, with some roles requiring specific time zone operations.
  • Comprehensive US benefit programs for medical, dental, vision, and life insurance.
  • Mental health wellness initiatives.
  • Responsible paid time off policy and recognized holidays.
  • A vested interest in individual success.
  • A competitive total rewards package, including equitable base pay, bonuses, and stock options.
Job Type:
  • Regular, Full-time
  • Remote - USA & Canada
  • Starting salary at $85,000, adjusted geographically as appropriate.
VERSES does not provide visa sponsorship or work authorization assistance for this position. Only candidates authorized to work in the United States without sponsorship will be considered.

Commitment to Inclusion and Belonging:

At VERSES, we value diverse perspectives and knowledge. We encourage applications from all individuals, including those from equity-seeking communities.

We ensure that qualified individuals with disabilities receive reasonable accommodations throughout the application and interview process, as well as during employment.

We are an equal opportunity employer and do not discriminate based on any characteristic protected by law.