Senior Technical Support Specialist

4 weeks ago

Colorado Springs, Colorado, United States L3Harris Full time
Job Title:
Senior Specialist, Technical Support Engineer (Wideband Global SATCOM) – Level 4

Job Summary:
L3Harris Technologies Inc. is seeking an experienced Technical Support Engineer to provide technical services to the Wideband Consolidated Satellite Communications (SATCOM) Systems Expert (C-SSEs).

Key Responsibilities:
Provide transmissions management and network management of Wideband SATCOM Operational Management System (WSOMS) and other MILSATCOM C2 programs.

Serve as technical consultant for transmissions management and control for the Wideband Global SATCOM (WGS) system.

Assist with the development/coordination of policy and plans for the WGS program. Develop definitive technical solutions that consider systems architecture, interoperability, interfaces, protocols, networking, expansion potential and overall end-to-end compatibility.

Participate as consultant, advisor, or member in various Department of Defense (DoD), Joint, and Military Department (MILDEP) planning and working groups.

Analyze, evaluate, and recommend solutions to future communications and automation operational challenges using knowledge of satellite communications systems and their relationships to other telecommunications networks.

Provide technical and operational planning, system configuration and operational mission support.

Develop technical and management comments reflecting the command position with respect to Army and joint actions, interface with other command and higher authority.

Assist in managing Wideband SATCOM ground segment for transition to current/future satellites through concept, development, testing, procurement, production, and fielding.

Work at a senior level to define and integrate strategic direction for Wideband programs having long-term effects.

Develop/present briefings to convey strategic vision or organizational policies.

Recommend decisions and policies in planning for new Wideband SATCOM program requirements.

Requirements:
Active Top Secret security clearance, with SCI eligibility.

Bachelor's Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.

Specific experience with the Global SATCOM Configuration Control Element (GSCCE) and Wideband SATCOM Operations Center (WSOC) operations is required.

Must have a minimum of 5 years Military SATCOM experience, with an emphasis on network control and satellite (ground equipment and spacecraft) operations.

Ability to act as liaison between the diverse WSOTS II customer base, contractor personnel, and OEM engineers.

DoD M IAT Level 2 certification (e.g. Security+), or the ability to obtain certification within 60 days of hire.

Experience using Microsoft Office products.

Preferred Additional Skills:
Experience in working in a dynamic, fast paced, team-oriented environment.

Working knowledge of Risk Management Framework (RMF) and cybersecurity requirements.

Previous experience supporting DoD/government customers.

Excellent people skills to include collaborating in a multi-disciplinary, diverse, and dynamic team environment.

Excellent communication skills (written, verbal, & presentation).

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