Technical Support Specialist

5 days ago


Colorado Springs, Colorado, United States Firstsource Solutions Full time
Job Description

Firstsource Solutions is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and resolving technical issues for internet and telephone service customers.

Key Responsibilities:
  • Troubleshoot customer technical problems with internet services, including modems, routing, internet connection, wireless service, and email accounts.
  • Provide excellent customer service and consistently exhibit strong communication skills.
  • Diagnose customer technical problems with telephone services.
  • Assess when a Service Technician is needed and send Technicians to customer addresses as required.
  • Provide accurate, prompt, and consistent resolution to technical problems by following Standard Operating Procedures.
  • Create and notate service tickets for every call.
  • Assist residential email/internet customers via remote-desktop software.
Requirements:
  • High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Associates degree (A.A.) preferred.
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
Working Conditions:

The associate is frequently required to sit; use hands to finger, handle, or feel; talk and hear. The associate is regularly required to reach with hands and arms and occasionally required to walk; stand. The associate is occasionally required to lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.



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