IT Technical Support Specialist
4 weeks ago
Job Summary
Summit Technical Solutions LLC is seeking a skilled Help Desk Technician to provide technical support on the CIMS III contract at Peterson AFB, CO.
The ideal candidate will have a strong background in customer service and technical knowledge, with experience in troubleshooting and resolving technical issues related to software and hardware products.
Key Responsibilities
- Provide Tier I, II, and III level technical support to customers
- Diagnose and resolve technical hardware and software issues
- Perform hardware and software installation and maintenance
- Log all help desk interactions and administer help desk software
- Identify and escalate situations requiring urgent attention
- Document, track, and monitor ticketed problems to timely and satisfactory resolution
Requirements
- Associate's degree in a related technical field
- 3+ years of related experience
- Current Secret clearance
- Experience providing IT support to Army customers preferred
- Familiarity with Altiris and REMEDY trouble ticketing software applications
What We Offer
- Competitive total compensation plan
- Immediate eligibility for most benefits
- 401(k) plan with matching contributions
- Tuition and certification cost reimbursement programs
Summit Technical Solutions LLC is an affirmative action/equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, or any other characteristic protected by law.
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