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Technical Support Specialist

1 month ago

Colorado Springs, Colorado, United States Della Infotech Full time
{"title": "Job Description", "content": "Job Summary

Della Infotech is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide critical assistance to keep our mobile application running smoothly.

Key Responsibilities
  • Provide Tier I support and customer assistance for our mobile application.
  • Troubleshoot, reproduce, report, and resolve problems in both iOS and Android operating systems.
  • Install our mobile application on supported devices following defined procedures, processes, and methods.
  • Employ Incident Management procedures to enter tickets into our tracking system.
Requirements
  • One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support.
Preferred Qualifications
  • Jira experience.
  • ITIL Certification.
  • Agile and scrum methodology experience.
  • Government work experience.
  • Apple and Google Play Store.
  • Use of diagnostic tools and knowledge of diverse range of mobile device makes and models.
Location Requirements

Candidate must be local.

", "format": "business"}