Senior Technical Support Specialist
4 days ago
Job Title: Senior Technical Support Specialist
Job Summary:
We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, resolving complex issues, and ensuring a high level of customer satisfaction.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Resolve complex technical issues in a timely and efficient manner
- Collaborate with internal teams to resolve issues and improve processes
- Develop and maintain technical documentation and knowledge base articles
- Participate in training and development programs to stay up-to-date with the latest technologies and products
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 3 years of experience in technical support or a related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Knowledge of Oracle products and services is a plus
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
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