Technical Support Specialist

2 days ago


Colorado Springs, Colorado, United States Interactive Resources - iR Full time

Help Desk Technician

Job Summary:

We are seeking a skilled Help Desk Technician to join our team at Interactive Resources - iR. As a Help Desk Technician, you will be responsible for providing top-notch technical support to our customers, responding to their requests, and logging actions taken.

Key Responsibilities:

Support Services:

  1. Respond to customer requests for technical assistance via phone, email, or in-person
  2. Perform onsite visits to customer locations to resolve technical issues
  3. Manage recurring tasks such as log reviews, tape changes, and updates
  4. Diagnose and resolve technical hardware and software issues
  5. Research questions using available information resources and advise customers on appropriate action
  6. Log all help desk interactions and redirect problems to appropriate resources
  7. Identify and escalate situations requiring urgent attention
  8. Track and route problems and requests and document resolutions
  9. Stay current with system information, changes, and updates

Operations:

  1. Perform all tasks and duties to defined standards, SLAs, and processes
  2. Provide feedback to senior technicians and management on internal processes, standards, and systems

Requirements:

As a Help Desk Technician at Interactive Resources - iR, you will be working in a hybrid environment with 1-2 remote days per week. You will be required to have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.

Compensation:

The salary for this position is $23-27 per hour.



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