Technical Support Specialist
2 days ago
Help Desk Technician
Job Summary:
We are seeking a skilled Help Desk Technician to join our team at Interactive Resources - iR. As a Help Desk Technician, you will be responsible for providing top-notch technical support to our customers, responding to their requests, and logging actions taken.
Key Responsibilities:
Support Services:
- Respond to customer requests for technical assistance via phone, email, or in-person
- Perform onsite visits to customer locations to resolve technical issues
- Manage recurring tasks such as log reviews, tape changes, and updates
- Diagnose and resolve technical hardware and software issues
- Research questions using available information resources and advise customers on appropriate action
- Log all help desk interactions and redirect problems to appropriate resources
- Identify and escalate situations requiring urgent attention
- Track and route problems and requests and document resolutions
- Stay current with system information, changes, and updates
Operations:
- Perform all tasks and duties to defined standards, SLAs, and processes
- Provide feedback to senior technicians and management on internal processes, standards, and systems
Requirements:
As a Help Desk Technician at Interactive Resources - iR, you will be working in a hybrid environment with 1-2 remote days per week. You will be required to have excellent communication and problem-solving skills, as well as the ability to work independently and as part of a team.
Compensation:
The salary for this position is $23-27 per hour.
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