Transit Operations Specialist
2 weeks ago
At Via, we are revolutionizing transportation through innovative technology. Our mission is to enhance daily commutes and minimize the environmental impact of travel.
As an Operations & Driver Support Representative, you will oversee critical components of our daily transit functions. You will serve as the primary contact for real-time troubleshooting and will collaborate with various teams, including operations, support, and product optimization, to enhance our services. Additionally, you will assist with a variety of tasks based on the evolving needs of the business.
This position requires in-person attendance. You will be based in our office, with varying shifts that may include early mornings, daytime, evenings, or weekends, which will be discussed during the interview process.
Key Responsibilities:
- Adjust daily operational strategies proactively based on immediate feedback from drivers, riders, and team members.
- Serve as a real-time point of contact for operational challenges, providing innovative solutions to manage live operations.
- Foster strong collaborative relationships across Via teams and with external partners.
- Utilize your operational and troubleshooting skills to assist other business functions, including live operations and customer communication.
- Effectively prioritize urgent operational issues and respond based on received information.
- Apply your knowledge of Via's products and services to make informed decisions with minimal guidance.
- Ability to thrive in fast-paced settings, making quick decisions, managing multiple tasks, and prioritizing effectively.
- Ownership mentality: committed to delivering exceptional service to driver-partners.
- Proactive mindset: capable of anticipating issues and preventing them before they arise.
- Strong communication skills: adept at active listening and collaboration.
- Comfortable navigating uncertainty: able to make thoughtful choices among imperfect options.
- Solution-oriented approach: persistent, creative, and composed under pressure.
- Observant and eager to improve: if something isn't functioning optimally, you seek better solutions.
- A true team player: valued by colleagues and able to contribute effectively to cross-functional teams.
- Final salary will be determined based on the candidate's experience, knowledge, and skills. The stated salary does not include equity or variable pay, where applicable.
- Salary Range: $16.00-$17.50/hour.
- We offer a comprehensive benefits package, including medical plans and 401K matching.
- Successful completion of a drug test is required for employment.
We are an equal opportunity employer.
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