Transit Operations Support Specialist

2 months ago

Fort Worth, Texas, United States via Full time

At Via, we are leveraging technology to revolutionize transportation globally. Our mission ranges from enhancing individual commutes to significantly lowering our environmental impact.

As an Operations & Driver Support Representative, you will oversee essential elements of our daily transit operations. You will serve as a critical resource for real-time troubleshooting and will work closely with various teams, including operations, support, and product optimization, to enhance our services. Additionally, you will assist with a variety of tasks and tickets based on organizational needs.

Key Responsibilities:

  • Adapt daily operational strategies based on immediate feedback from drivers, riders, and team members.
  • Act as a primary contact for operational challenges, providing innovative solutions to manage live operations.
  • Foster strong collaborative relationships across different Via teams and external partners.
  • Utilize your operational and troubleshooting skills to assist other business functions, including live operations and customer communications.
  • Prioritize and address live operational challenges effectively based on incoming information.
  • Employ your knowledge of Via's products and services to make informed decisions with minimal oversight.
Qualifications:
  • Ability to thrive in dynamic environments, making quick decisions and managing multiple tasks simultaneously.
  • Demonstrated ownership mentality, ensuring excellent service delivery to driver-partners.
  • Proactive mindset, capable of anticipating issues and preventing them before they arise.
  • Strong communication skills, with a focus on active listening and teamwork.
  • Comfortable navigating uncertainty, making thoughtful choices among various options.
  • Solution-oriented approach, remaining persistent and composed under pressure.
  • Observant and eager to implement improvements when processes are not functioning optimally.
  • A collaborative team player, well-regarded by colleagues and able to contribute quickly to cross-functional initiatives.
Compensation and Benefits:
  • Salary will be determined based on the candidate's experience, knowledge, and skills. The stated salary does not include equity or variable pay, where applicable.
  • Salary Range: $16.00-$17.50/hour.
  • We offer a comprehensive benefits package, including medical plans and 401K matching.
  • Successful completion of a drug test is required for employment.
At Via, we are committed to building technology that transforms mobility. We pioneered the TransitTech sector to ensure that the future of transportation is shared, dynamic public mobility—reducing carbon emissions in congested urban areas and providing accessible, efficient, and affordable transportation options for all.

We established the first comprehensive TransitTech solution for cities and transit agencies, delivering top-tier software, service design, and operational expertise to fundamentally enhance transportation systems.

Via was founded on the principle that collaboration leads to greater achievements. We are dedicated to fostering a diverse, inclusive, and authentic workplace. If you are interested in this role but feel your experience does not perfectly match every requirement, we encourage you to apply. You may be the ideal candidate for this or other positions. All backgrounds, identities, and voices are valued and celebrated at Via.

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