Multimedia Support Specialist

2 weeks ago


Tampa, Florida, United States Penbay Technology Group LLC Full time



Join the PenBay Technology Group LLC as a full-time Multimedia Support Specialist. As a valued team member, we provide Paid Time Off (PTO), comprehensive health benefits, and a company-contributed 401K plan.

This role

requires a Top Secret clearance

Job Overview:


The Multimedia Support Specialist will be responsible for the operation and upkeep of all audiovisual (A/V) and information technology (IT) equipment at the Davis Conference Center (DCC), ensuring all systems are fully operational.

This position supports a range of events, including high-profile conferences, meetings, and presentations, with a focus on seamless execution and exceptional customer service.

Duties and Responsibilities

Setup and Operation:


Prepare and manage A/V equipment, such as microphones, speakers, video displays, projectors, and related electronic devices for various events, meetings, and presentations.

Ensure all A/V and IT systems are tested and operational at least one hour prior to the start of events.
Provide Secure Video Teleconferencing (SVTC) services.
Configure and manage control systems, lighting, and audio systems.

Maintenance and Troubleshooting:
Conduct preventive maintenance inspections.
Diagnose and resolve equipment issues promptly to minimize disruptions during events.
Maintain and update equipment inventory, providing technical documentation and system diagrams for SVTC system accreditation.

Customer Service:
Deliver outstanding customer support for each event.
Respond to urgent issues within specified timeframes and resolve them accordingly.
Assist clients with A/V equipment usage and offer training as necessary.

Collaboration and Coordination:
Work closely with conference project officers to identify presentation needs and support requirements.
Coordinate with IT and other personnel to ensure all technical aspects of events are addressed.
Maintain effective communication with DCC staff and leadership regarding event support and security matters.

Documentation and Reporting:
Prepare and submit reports on equipment status, activities, and post-event evaluations.
Ensure compliance with security protocols, including managing access to classified information and systems.

Key Skills:
Professional and courteous customer service.
Strong organizational and time-management abilities.
Effective verbal and written communication skills.
Ability to work collaboratively within a team environment.
Adaptability to evolving event requirements and priorities.

Must possess or be able to obtain a Top Secret security clearance.

Requirements:

Experience and Qualifications:
A minimum of 3 years of proven experience in professional/commercial A/V systems implementation, operations, and maintenance.
Strong understanding of event management practices and audiovisual technology.
Excellent troubleshooting skills and the ability to perform under pressure.
Proficiency with Hirsch Velocity Software and managing Hirsch Security System.
Security+ certification is preferred.
Physical capability to lift 50-80 pounds, stand, walk, and navigate confined spaces.

Special Requirements:
Must possess or be able to obtain a Top Secret security clearance.
Availability to work during extended hours, weekends, and holidays as required.
Commitment to upholding high standards of performance and professionalism.

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