IT Support Specialist
2 weeks ago
Position: IT Support Specialist
Work Environment: 100% onsite support
Key Responsibilities:
- Manage the imaging and updating of personal computers.
- Provide assistance during standard business hours, Monday through Friday.
- Support Windows operating systems and Microsoft Office Suite in a corporate setting, engaging directly with users.
- Diagnose, troubleshoot, and repair computer systems, hardware, and peripherals.
- Deliver desktop and network support services.
- Set up, configure, and integrate various hardware components.
- Collaborate with Corporate Desk Side Support technicians on large-scale installations.
- Document, maintain, upgrade, or replace hardware and software systems as necessary.
- Manage user account information, including permissions, security settings, and group memberships.
- Provide training to employees, analyze product failures, and manage parts ordering and replacements.
- Assess and recommend products or services that best meet customer requirements.
- Perform imaging and recovery of system images.
- Conduct break/fix repairs on desktops and laptops.
- Install and update various software applications.
- Support WiFi and VPN connections, including wireless device assistance.
- Exhibit exceptional customer service skills.
A3 Staffing Solutions is dedicated to providing outstanding services and professionals who exemplify strong work ethics and effective processes.
Our Commitment:
- Deliver an exceptional client experience.
- Fulfill our commitments with integrity.
- Build trust through ethical practices.
- Foster an environment that encourages innovation.
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