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Cloud Support Specialist
2 months ago
We are seeking a highly skilled Cloud Support Specialist to join our Cloud Services team at Bowman Williams. As a Cloud Support Specialist, you will provide direct technical support for clients, while also supporting the helpdesk team with escalated tickets.
Key Responsibilities- Provide technical support for clients via phone, email, or remote desktop sessions
- Support the helpdesk team with escalated tickets and complex technical issues
- Collaborate with internal teams to resolve technical issues and improve overall service delivery
- Stay up-to-date with the latest cloud technologies and best practices
- Develop and maintain technical documentation and knowledge base articles
- 3+ years of experience in a cloud support or technical role
- Strong knowledge of cloud platforms, including Microsoft Azure, AWS, and Google Cloud
- Experience with cloud-based security, compliance, and governance
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Collaborative and dynamic work environment
- Opportunities for career growth and advancement