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Cloud Support Specialist

2 months ago


Tampa, Florida, United States Bowman Williams Full time
About the Role

We are seeking a highly skilled Cloud Support Specialist to join our Cloud Services team at Bowman Williams. As a Cloud Support Specialist, you will provide direct technical support for clients, while also supporting the helpdesk team with escalated tickets.

Key Responsibilities
  • Provide technical support for clients via phone, email, or remote desktop sessions
  • Support the helpdesk team with escalated tickets and complex technical issues
  • Collaborate with internal teams to resolve technical issues and improve overall service delivery
  • Stay up-to-date with the latest cloud technologies and best practices
  • Develop and maintain technical documentation and knowledge base articles
Requirements
  • 3+ years of experience in a cloud support or technical role
  • Strong knowledge of cloud platforms, including Microsoft Azure, AWS, and Google Cloud
  • Experience with cloud-based security, compliance, and governance
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced, dynamic environment
Benefits
  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • Collaborative and dynamic work environment
  • Opportunities for career growth and advancement