Executive Director of Senior Living Communities

7 days ago

Florence, Kentucky, United States Magnolia Springs FLorence Full time
Job Summary

We are seeking a highly skilled and experienced Executive Director to lead our senior living community at Magnolia Springs Florence. The successful candidate will be responsible for overseeing the overall operation of the community, ensuring exceptional service quality, and meeting financial goals.

Key Responsibilities
  • Leadership and Professional Conduct
    • Represent Magnolia Springs Florence in a positive and professional manner, setting a strong example for employees and management staff.
    • Model and promote our community's standards, philosophy of care, and mission.
    • Stay up-to-date with industry developments and best practices to ensure professional growth.
  • Community Management
    • Collaborate with community management staff and corporate teams to plan and implement community operations, including setting priorities and job assignments.
    • Monitor departmental performance and communicate policies to ensure seamless operations.
    • Ensure the safety and well-being of residents, their visitors, and staff by adhering to infection control, fire, and safety policies and procedures.
    • Conduct regular inspections to ensure high-quality services and maintain a clean and well-maintained community and grounds.
    • Stay informed about OSHA and state regulations, and ensure community compliance.
    • Ensure understanding and compliance with regulations regarding residents' rights.
  • Financial Management
    • Operate the community within established budgetary guidelines.
    • Monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions to ensure financial stability.
    • Prepare and submit timely reports to the Magnolia Springs Florence office.
    • Maximize revenue through census development and resident mix.
  • Program Development and Implementation
    • Implement and maintain employee and resident programs in accordance with community policies and standards.
    • Ensure effective program management and marketing.
  • Staffing and Retention
    • Oversee the hiring process for new candidates, including interviews and orientations.
    • Evaluate performance, provide feedback, and assist with coaching and discipline as needed.
    • Monitor employee morale, provide mentorship, and create a supportive team environment.
    • Ensure compliance with employment laws and community policies.
    • Manage turnover and maintain a network of recruitment sources.
  • Marketing and Census Development
    • Effectively market the community to reach and maintain budgeted occupancy.
    • Evaluate market trends and competitors' strengths and weaknesses to position the community in the marketplace.
    • Develop an annual business plan and quarterly internal and external marketing plans.
    • Ensure optimum/maximum occupancy, revenue, and profitability for the community.
    • Create a culture that emphasizes customer service and relationship building.
    • Perform all phases of the internal sales process, including inquiry calls, pre-tour, tour, and post-tour.
    • Build and maintain relationships with referral sources.
  • Community Relations
    • Develop and maintain positive relationships with state regulators, the community at large, families, residents, ombudsmen, and other professionals on behalf of the community and Magnolia Springs Florence.

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