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Director of Community Management
2 months ago
We are seeking an experienced and dynamic Executive Director to lead our Senior Living Community. As a key member of our management team, you will be responsible for overseeing the overall operation of the community, ensuring exceptional service quality, and driving business growth.
Key Responsibilities- Leadership and Professional Conduct
- Represent Sinceri Senior Living in a positive and professional manner, setting a strong example for employees and management staff.
- Model and promote Sinceri Senior Living's Program Standards, Philosophy of Care, and Mission.
- Seek education and knowledge for professional growth.
- Community Management
- Work with the Community management staff and corporate staff in planning all aspects of Community operations, including setting priorities and job assignments.
- Monitor each department, and communicate and interpret policies.
- Responsible for cleanliness and maintenance of the Community and grounds.
- Ensure the safety of Residents, their visitors, and staff regarding Infection Control, Fire, and Safety policies and procedures.
- Conduct routine inspections of services being provided to ensure the highest quality.
- Maintain current knowledge of OSHA and State Regulations and routinely monitor Community compliance.
- Ensure understanding and compliance with all regulations regarding Residents' rights.
- Financial Management
- Operate Community within the established budget.
- Routinely monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions.
- Complete reports and submit them timely to Sinceri Senior Living office.
- Maximize revenue through census development and Resident mix.
- Program Development and Implementation
- Implement and maintain all employee and Resident programs in accordance with Community policies and Sinceri Senior Living's Program Standards.
- Ensure programming is effectively managed and marketed.
- Staffing and Retention
- Oversee hiring of all new candidates for employment including the interview and orientation process.
- Evaluate performance, provide feedback, assist, coach, and discipline staff as necessary.
- Monitor employee morale, provide mentorship and a supportive team environment, and encourage the professional growth of all employees through orientation, training, and ongoing education.
- Ensure compliance with employment laws and Community policies.
- Manage turnover and maintain a network of recruitment sources.
- Marketing and Census Development
- Effectively market the Community to reach and maintain budgeted occupancy.
- Evaluate and understand market trends and competitors' strengths and weaknesses and successfully position the Community in the marketplace.
- Develop an annual business plan and quarterly internal and external marketing plans.
- Ensure optimum/maximum occupancy, revenue, and profitability for the Community.
- Create a culture that emphasizes customer service and relationship building.
- Effectively perform all phases of the internal sales process: inquiry calls, pre-tour, tour, and post-tour (closing).
- Effectively perform all phases of the external relationship: building/partnering with referral sources.
- Community Relations
- Develop and maintain positive relationships with State regulators, the community at large, families, Residents, ombudsmen, and other professionals on behalf of the Community and Sinceri Senior Living.