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Director of Community Management

2 months ago


Florence, Kentucky, United States Senior Living Full time
Job Summary

We are seeking an experienced and dynamic Executive Director to lead our Senior Living Community. As a key member of our management team, you will be responsible for overseeing the overall operation of the community, ensuring exceptional service quality, and driving business growth.

Key Responsibilities
  • Leadership and Professional Conduct
    • Represent Sinceri Senior Living in a positive and professional manner, setting a strong example for employees and management staff.
    • Model and promote Sinceri Senior Living's Program Standards, Philosophy of Care, and Mission.
    • Seek education and knowledge for professional growth.
  • Community Management
    • Work with the Community management staff and corporate staff in planning all aspects of Community operations, including setting priorities and job assignments.
    • Monitor each department, and communicate and interpret policies.
    • Responsible for cleanliness and maintenance of the Community and grounds.
    • Ensure the safety of Residents, their visitors, and staff regarding Infection Control, Fire, and Safety policies and procedures.
    • Conduct routine inspections of services being provided to ensure the highest quality.
    • Maintain current knowledge of OSHA and State Regulations and routinely monitor Community compliance.
    • Ensure understanding and compliance with all regulations regarding Residents' rights.
  • Financial Management
    • Operate Community within the established budget.
    • Routinely monitor labor costs, raw food costs, accounts receivable, accounts payable, and payroll functions.
    • Complete reports and submit them timely to Sinceri Senior Living office.
    • Maximize revenue through census development and Resident mix.
  • Program Development and Implementation
    • Implement and maintain all employee and Resident programs in accordance with Community policies and Sinceri Senior Living's Program Standards.
    • Ensure programming is effectively managed and marketed.
  • Staffing and Retention
    • Oversee hiring of all new candidates for employment including the interview and orientation process.
    • Evaluate performance, provide feedback, assist, coach, and discipline staff as necessary.
    • Monitor employee morale, provide mentorship and a supportive team environment, and encourage the professional growth of all employees through orientation, training, and ongoing education.
    • Ensure compliance with employment laws and Community policies.
    • Manage turnover and maintain a network of recruitment sources.
  • Marketing and Census Development
    • Effectively market the Community to reach and maintain budgeted occupancy.
    • Evaluate and understand market trends and competitors' strengths and weaknesses and successfully position the Community in the marketplace.
    • Develop an annual business plan and quarterly internal and external marketing plans.
    • Ensure optimum/maximum occupancy, revenue, and profitability for the Community.
    • Create a culture that emphasizes customer service and relationship building.
    • Effectively perform all phases of the internal sales process: inquiry calls, pre-tour, tour, and post-tour (closing).
    • Effectively perform all phases of the external relationship: building/partnering with referral sources.
  • Community Relations
    • Develop and maintain positive relationships with State regulators, the community at large, families, Residents, ombudsmen, and other professionals on behalf of the Community and Sinceri Senior Living.