Customer Service Representative
22 hours ago
We are seeking a highly motivated and organized Customer Service Representative to join our team at Aeroflow. As a key member of our Urology department, you will be responsible for providing exceptional customer service to patients, healthcare professionals, and insurance companies.
Key Responsibilities- Handle a high-volume number of incoming and outgoing calls daily, ensuring timely and effective communication with customers.
- Update account information, including product needs, insurance, and contact details, to ensure seamless service delivery.
- Place resupply orders for current patients receiving incontinence supplies and catheters, ensuring timely delivery and minimizing disruptions.
- Research insurance payer requirements and understand reimbursement procedures to ensure accurate and efficient claims processing.
- Troubleshoot equipment problems and offer product changes to resolve customer issues promptly.
- Maintain HIPAA/patient confidentiality and adhere to all relevant laws, regulations, and policies.
- High school diploma or equivalent required; 1 year of customer service experience preferred.
- Excellent written and verbal communication skills, with the ability to multitask and prioritize tasks effectively.
- Ability to type 40+ words per minute with accuracy and maintain high levels of productivity.
- Strong organizational, time management, and problem-solving skills, with a willingness to learn and adapt to organizational changes.
- Competitive pay and benefits package, including health insurance, dental, and vision coverage.
- 401K with company match and additional parental benefits, including fertility stipends and paid holidays.
- Employee Assistance Programs and a supportive work environment that fosters growth and development.
Aeroflow is a leading provider of home health products and equipment, committed to delivering exceptional customer service and support. We are proud of our commitment to diversity and inclusion, and we prohibit discrimination and harassment of any kind.
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