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Customer Service Representative
2 months ago
**About Staples**
We are a leading retailer of office supplies and business solutions. As a Customer Service Representative, you will play a critical role in delivering exceptional customer experiences in our retail stores.
**Key Responsibilities**
• Provide professional and welcoming experiences to all customers
• Engage with customers to understand their needs and present relevant products and solutions
• Lead government or TSA-related consumer sales for identity-related products and services
• Verify customer identity, scan required documents, and take passport photos
• Complete customer fingerprint images, biometric, and data capture processes
• Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment
**Requirements**
• 18 years of age or older and a U.S. citizen
• Ability to work a flexible schedule, including evenings and weekends
• Customer service-related experience
• Ability to pass a comprehensive and in-depth IdentoGO background check
• Ability to lift/move materials in the 10-50 pound range
**What We Offer**
• Quarterly bonus
• Flexible hours/shifts
• Generous paid time off
• Associate store discount
• 401(k) plan with a company match
• Dental, vision, life, and short-term disability insurance
• Opportunity for full-time and/or part-time hours depending on the specific stores opening(s)