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Customer Service Representative

2 months ago

Asheville, North Carolina, United States Park National Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Park National Bank. As a key member of our retail banking team, you will be responsible for providing exceptional customer service, resolving customer inquiries, and promoting our products and services.

Key Responsibilities
  • Customer Service: Serve customers, prospective customers, and bank associates promptly and professionally, adhering to Park Promises and Serving More standards.
  • Account Origination and Maintenance: Originate, retain, and maintain customer and account relationships, including retail deposit accounts, digital products, and small business deposit accounts.
  • Transaction Processing: Process customer requests within designated authority and respond to customer inquiries and transaction requests made through various channels.
  • Relationship Management: Execute retail banking initiatives and strategies through consultative relationship management, promoting digital product adoption and supporting branch associates.
  • Cross-Selling: Cross-sell products and services, performing related clerical functions, such as account and customer maintenance.
  • Branch Operations: Assist Branch Management with daily branch operations duties, including pulling customer reports and gathering data as needed.
  • Product Referrals: Make product referrals to other lines of business and subject matter experts, serving as an active member of a team of associates serving customers.
  • Training and Development: Complete ongoing product knowledge, digital product knowledge, financial services, and sales-oriented training to sustain a broad base of product, service, and sales knowledge.
  • Compliance and Risk Management: Maintain awareness of and adherence to Bank's compliance requirements and risk management concepts, expectations, policies, and procedures, applying them to daily tasks.
  • Service Standards: Deliver a consistent, high level of service within our Serving More standards.
Requirements
  • Interpersonal and Customer Service Skills: Possess strong interpersonal and customer service skills, with the ability to understand and follow directions.
  • Communication and Collaboration: Demonstrate excellent written and verbal communication skills, with the ability to build collaborative relationships and work as part of a team.
  • Organizational and Technical Skills: Possess basic computer skills and organizational skills, with the ability to analyze problems and situations.
Education and Experience

A High School diploma or equivalent is required. Four or more years of teller experience are preferred. Strong familiarity with Bank and branch functions, policies, and procedures is required.