Customer Service Representative

5 days ago


Asheville, North Carolina, United States Sherwin-Williams Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.

Key Responsibilities
  • Customer Service: Ensure high levels of customer satisfaction through excellent sales service, answering customer inquiries, and resolving any issues in a timely and professional manner.
  • Sales and Merchandising: Assist customers in person and over the phone by determining their needs and presenting appropriate products and services, while maintaining a thorough knowledge of our products and services.
  • Relationship Building: Build productive trust relationships with wholesale and retail customers, understanding their needs and preferences to provide tailored solutions.
  • Inventory Management: Process sales transactions accurately and consistently, maintain precise work order files and formulas, and ensure that inventory levels are maintained at optimal levels.
  • Store Maintenance: Stock shelves, set up displays, clean store equipment, and load/unload delivery trucks to maintain a clean and organized store environment.
Requirements
  • Minimum Requirements: Must be at least 18 years of age, legally authorized to work in the country of employment, and able to lift up to 50 lbs. frequently and up to 70 lbs. on occasion.
  • Preferred Qualifications: Have a valid, unrestricted driver's license, at least a high school diploma or GED, and at least one year of experience working in a delivery, retail, or customer service position.
About Us

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our employees with a positive and inclusive work environment, where they can grow and develop their skills. We value diversity and are an equal opportunity employer.



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