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Customer Service Representative

2 months ago

Asheville, North Carolina, United States Givens Communities Full time

About Givens Communities

Givens Communities is a leading provider of senior housing and care services, dedicated to creating a warm and welcoming environment for our residents and team members.

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Givens Gerber Park, a senior housing community in Asheville, North Carolina.

Key Responsibilities

  • Maintain high-quality customer service and serve as the primary point of contact for residents, team members, and visitors in the dining venue.
  • Be critically aware of the importance of adherence to sanitation guidelines to create customer confidence in dining operations.
  • Maintain high standards of customer service, present a neat and clean appearance, and create a warm and inviting dining environment for our customers.
  • Ensure that all orders for front-of-house supplies are communicated to the supervisor for approval and to maintain inventory.
  • Become a subject matter expert on our point-of-sale system and provide cross-training to other team members as needed.
  • Promptly complete dining venue opening and closing duties.
  • Keep beverage stations, condiments, silverware, and all customer supplies stocked before, during, and after service.
  • Ensure that the front-of-house, including indoor and outdoor dining areas, bathrooms, and entrances, are being properly maintained and cleaned regularly.
  • Oversee the Grab and Go offerings and perform a daily inventory and restocking, ensuring consistent rotation of food and beverage products to reduce waste and potential for poor food and beverage quality.
  • Complete daily sales reports and ensure that revenue and sales are reconciled.
  • Communicate with the supervisor and other team members as necessary to ensure smooth and consistent operation of the dining venue and customer satisfaction.
  • Cross-train with the dining team members and provide coverage in all areas of the dining venue and work collaboratively with team members until all daily responsibilities are completed.

Requirements

  • Minimum of one year of experience in food service operations.
  • Working knowledge of sanitary standards related to food handling and preparation.
  • Knowledge to serve meals in an appealing and appetizing manner.
  • Ability to operate assigned equipment and technology.
  • Familiarity with foods and various preparation methods.
  • Superior interpersonal skills.
  • Enjoy interacting with a diverse customer base.
  • Attention to detail with an emphasis on accuracy.
  • Proactive planning and organizational skills.
  • Ability to multi-task, prioritize, and adapt with minimal supervision.

Compensation

$16 - $16.50 per hour based on experience and skillset, plus a comprehensive benefits package.