Customer Service Representative

11 hours ago


Asheville, North Carolina, United States Williams-Sonoma Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, driving sales, and maintaining a positive and engaging store environment.

Key Responsibilities
  • Customer Service
    • Engage with customers to understand their needs and preferences
    • Provide personalized service to create a positive and lasting impression
    • Resolve customer complaints and concerns in a professional and timely manner
  • Sales and Merchandising
    • Meet or exceed sales targets through effective sales techniques and product knowledge
    • Maintain a thorough knowledge of products, including features, benefits, and pricing
    • Merchandise products in a visually appealing and organized manner
  • Store Operations
    • Operate a cash register and process transactions accurately and efficiently
    • Manage cash and credit transactions, including handling returns and exchanges
    • Maintain a clean and organized store environment, including the sales floor and stockroom
  • Teamwork and Communication
    • Work collaboratively with colleagues to achieve sales and customer service goals
    • Communicate effectively with customers, colleagues, and management
    • Participate in team meetings and contribute to the development of sales strategies
Requirements
  • Education and Experience
    • High school diploma or equivalent required
    • 1-2 years of customer service or sales experience preferred
  • Skills and Abilities
    • Excellent communication and interpersonal skills
    • Ability to work in a fast-paced environment and meet sales targets
    • Basic math skills and accuracy with handling cash and credit transactions
    • Ability to lift and move merchandise up to 75 pounds
What We Offer
  • Competitive Compensation and Benefits
    • Competitive hourly wage
    • Opportunities for advancement and professional growth
  • Discounts and Perks
    • Discounts on Williams-Sonoma products and services


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