Service Scheduling Specialist
7 days ago
Job Summary:
UGI Heating, Cooling & Plumbing is seeking a highly organized and detail-oriented individual to join our team as an HVAC Dispatcher. As a key member of our operations team, you will play a critical role in ensuring the efficient scheduling and routing of our technicians to meet the needs of our customers.
Responsibilities:
- Coordinate with technicians, supervisors, and customer service representatives to schedule and route service calls based on skill levels, job requirements, and availability.
- Notify customers of scheduling updates and coordinate logistics for part installations.
- Utilize system software to communicate with customer service representatives and manage technician workloads.
- Manage and maintain accurate records of work orders, technician schedules, and customer interactions.
- Communicate effectively with customers, technicians, and internal stakeholders to resolve service concerns and issues.
- Collaborate with the operations team to identify areas for process improvement and implement changes to enhance efficiency and customer satisfaction.
Requirements:
- 1-2 years of experience in a dispatch or customer service role, preferably in the HVAC industry.
- Excellent organizational, communication, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong attention to detail and ability to maintain accurate records.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer:
- Competitive compensation and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
UGI Heating, Cooling & Plumbing is an equal opportunity employer.
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