Service Scheduling Specialist

7 days ago


Exton, Pennsylvania, United States UGI Heating Cooling and Plumbing Full time

Job Summary:

UGI Heating, Cooling & Plumbing is seeking a highly organized and detail-oriented individual to join our team as an HVAC Dispatcher. As a key member of our operations team, you will play a critical role in ensuring the efficient scheduling and routing of our technicians to meet the needs of our customers.

Responsibilities:

  • Coordinate with technicians, supervisors, and customer service representatives to schedule and route service calls based on skill levels, job requirements, and availability.
  • Notify customers of scheduling updates and coordinate logistics for part installations.
  • Utilize system software to communicate with customer service representatives and manage technician workloads.
  • Manage and maintain accurate records of work orders, technician schedules, and customer interactions.
  • Communicate effectively with customers, technicians, and internal stakeholders to resolve service concerns and issues.
  • Collaborate with the operations team to identify areas for process improvement and implement changes to enhance efficiency and customer satisfaction.

Requirements:

  • 1-2 years of experience in a dispatch or customer service role, preferably in the HVAC industry.
  • Excellent organizational, communication, and problem-solving skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong attention to detail and ability to maintain accurate records.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.

What We Offer:

  • Competitive compensation and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

UGI Heating, Cooling & Plumbing is an equal opportunity employer.



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