Strategic Client Engagement Manager

2 weeks ago

San Diego, California, United States 9amHealth Full time
Position Overview

We are seeking a proactive and driven individual to join our Customer Success team as a Client Success Specialist.


In this role, your primary focus will be to assist our clients in implementing and promoting the 9amHealth solution to their employees, members, and clients.

You will oversee the collaborative implementation strategy with clients in your assigned portfolio and provide sales assistance to client Sales and Account Management teams as needed.

Your responsibilities will include ensuring the long-term health and growth of your client portfolio.


Internally, you will collaborate closely with the Marketing, Care, and Product teams to deliver exceptional service and support to our clients and members.

You will advocate for the advantages of our comprehensive care solutions and emphasize our dedication to accessible and affordable healthcare.

Key Responsibilities


Manage a diverse portfolio of clients across health plans, pharmacy benefit managers, and employer sectors, serving as the primary contact for all client-related inquiries following contract execution.

Facilitate internal and external client meetings to ensure project timelines are met.
Address client escalations and relay their feedback, working in partnership with teams such as marketing, sales, product, and care.

Conduct quarterly business reviews with key stakeholders across accounts, during which you will present member engagement metrics, program outcomes, and proactive strategies to enhance KPIs.

Coordinate 9amHealth's responses during Sales cycles and maintain ongoing relationship management for RFIs and RFPs.
Develop and sustain long-term, strategic relationships with clients, including coordinating renewals, upselling, and expansion efforts. This includes achieving industry-leading customer satisfaction as measured by NPS and client referenceability.

Qualifications

Minimum Requirements
- Bachelor's degree
- 3-5 years of experience in the healthcare industry
- Strong project management capabilities, with attention to detail and the ability to prioritize and manage multiple tasks across various clients
- Experience managing both internal and external deliverables
- Professional demeanor
- Excellent written and verbal communication skills
- Experience collaborating with remote teams
- Willingness to travel as needed
Preferred Qualifications
- Previous experience with health plan clients
- Familiarity with G-suite, Hubspot, Asana, and Slack
- Experience in a startup environment
- Proficiency in Spanish
- Background in pharmacy, pharmaceutical, or diabetes care

What to Expect at 9amHealth


At 9amHealth, you will be part of a dynamic startup environment backed by experienced founders who have successfully built a business from the ground up.

We promote a culture of collaborative learning and continuous improvement.

You will work with an innovative product alongside a small, adaptable team eager to influence technology, infrastructure, and workplace culture.


Our team members are distributed globally, and we value diverse cultures regardless of your location. We offer competitive compensation and benefits, including health, vision, and dental plans, along with 20 vacation days for full-time employees. Compensation decisions are based on various factors, including role qualifications, experience level, and location. Our work model is flexible, with options for remote work or in-office collaboration as needed.

We are committed to diversity and inclusion, recognizing that diabetes disproportionately affects BIPOC communities. We strive to create a workforce that reflects our patient demographics and fosters a positive healthcare experience for all. We welcome applications from individuals of diverse backgrounds, including people of color, LGBTQ+ individuals, those with disabilities, and members of ethnic minorities.

  • Strategic Client Executive

    2 weeks ago

    San Diego, California, United States Slalom Full time

    Strategic Client Executive - Energy and UtilitiesSlalom San Diego is seeking a Strategic Client Executive to drive innovative solutions and oversee enterprise and mid-market clientele within the Energy and Utilities domain. In this role, you will actively seek out opportunities to assist clients in achieving their goals and overcoming obstacles, ensuring the...

  • Client Engagement Sales Specialist

    2 weeks ago

    San Diego, California, United States Catalyst Career Group Full time

    Job OverviewWe are a technology-driven growth agency positioned at the crossroads of marketing, consulting, and data analytics, dedicated to enhancing revenue and brand visibility for both established and emerging enterprises globally. Central to our operations is our innovative platform, which utilizes first-party data to streamline investment strategies...

  • Senior Client Engagement Manager

    2 weeks ago

    San Diego, California, United States PBS Biotech Full time

    Job OverviewCompany: PBS Biotech, IncDepartment: Sales & MarketingPosition/Title: Key Account ManagerLocation: TBDReporting To: Sales & MarketingFLSA Status: ExemptSalary Range: $130,000 - $150,000 plus commissionGENERAL PURPOSECompany Insight: PBS Biotech is at the forefront of advanced bioreactor technology, dedicated to enhancing the manufacturing...

  • Client Engagement Specialist

    2 weeks ago

    San Diego, California, United States ASI SERVICES INC Full time

    Are you someone who often wonders, 'How can I gain experience if opportunities are scarce?' If that resonates with you, your search ends here.At ASI SERVICES INC, we are committed to nurturing and training the next generation of leaders in our industry. Our founder began their journey in an entry-level role and ascended to become one of the youngest leaders...

  • Strategic Engagement Manager

    6 days ago

    San Mateo, California, United States IQVIA LLC Full time

    Job DescriptionJob SummaryWe are seeking a highly skilled Strategic Engagement Manager to join our team at IQVIA LLC. As a key member of our commercial solutions team, you will be responsible for managing multiple consulting projects and ensuring on-time and on-budget delivery for clients in the life sciences field.Key ResponsibilitiesManage project teams,...

  • Client Engagement Specialist

    17 hours ago

    San Diego, California, United States Trestle Law, APC Full time

    About the RoleWe are seeking a highly skilled and motivated Client Engagement Specialist to join our team at Trestle Law, APC. As a key member of our team, you will be responsible for building and maintaining strong relationships with our clients, driving business growth, and ensuring exceptional customer service.Key ResponsibilitiesClient Engagement:...

  • Strategic Partnerships Manager

    1 week ago

    San Diego, California, United States COLLETTE TRAVEL SERVICE INC Full time

    Position OverviewCollette Travel Service Inc. is on the lookout for a Strategic Partnerships Manager to oversee our sales initiatives across various territories. The ideal candidate should be based in a location that allows for effective territory management.About Collette: Experience the World with UsThe travel industry is thriving, and there has never been...

  • Strategic Portfolio Manager

    1 week ago

    San Diego, California, United States Chandler Asset Management Full time

    About the Role**Job Summary**Chandler Asset Management is seeking a highly skilled Portfolio Strategist to lead our investment team in navigating the dynamic landscape of financial markets. As a key member of our team, you will be responsible for developing and implementing investment strategies that drive growth and profitability for our clients.Key...

  • Client Engagement Specialist

    2 weeks ago

    San Diego, California, United States Truevail Full time

    Position OverviewWe are on the lookout for a dedicated and motivated Client Engagement Specialist to become a vital part of our innovative and expanding team. This remote position is centered around lead generation, conducting sales discussions, and fostering revenue growth by linking travel advisors with our outstanding marketing services. If you excel in a...

  • Strategic Engagement Marketing Manager

    2 weeks ago

    San Jose, California, United States Intergage Full time

    About the RoleWe are seeking a highly skilled Strategic Engagement Marketing Manager to join our team at Intergage. As a key member of our marketing team, you will be responsible for developing and executing a comprehensive engagement strategy to drive customer retention and growth.Key ResponsibilitiesDevelop and Execute Engagement Strategy: Create and...

  • Strategic Partnerships Manager

    2 weeks ago

    San Diego, California, United States COLLETTE TRAVEL SERVICE INC Full time

    Position OverviewCollette Travel Service Inc. is in search of a Strategic Partnerships Manager to oversee our sales initiatives across various territories.About Collette:As a leading name in the travel industry, Collette has a rich history of providing exceptional travel experiences. Our commitment to innovation and excellence sets us apart as the...

  • Senior Client Engagement Marketing Manager

    2 weeks ago

    San Francisco, California, United States Blend360 Full time

    Job OverviewCompany Overview:Blend360 is a leading provider of AI-driven services, dedicated to creating significant impact for clients through the integration of data science, artificial intelligence, technology, and human expertise. Our mission is to empower ambitious visions, addressing critical challenges by harmonizing human insight with AI...

  • Senior Client Engagement Marketing Manager

    2 weeks ago

    San Francisco, California, United States Blend360 Full time

    Job OverviewCompany Overview:Blend360 is a leading provider of AI-driven services, dedicated to creating significant value for our clients through the integration of data science, technology, and human expertise. Our mission is to empower ambitious visions, addressing major challenges by effectively combining human talent with artificial intelligence. We...

  • Customer Engagement Manager

    2 weeks ago

    San Diego, California, United States SOCi Full time

    Become a pivotal part of SOCi as a Client Success SpecialistSOCi, a leading CoMarketing Cloud for enterprises with multiple locations, is on the lookout for a Client Success Specialist dedicated to nurturing long-lasting and profitable relationships with our clients. As the primary account steward, you will play a crucial role in facilitating account...

  • Senior Manager, Strategic Client Relations

    2 weeks ago

    San Francisco, California, United States Linqia, Inc. Full time

    Linqia is at the forefront of transforming influencer marketing into a measurable media channel, combining innovative technology with exceptional service to ensure our clients achieve guaranteed results. Our AI-driven platform, along with our dedicated team, empowers brands to maximize their influencer marketing strategies effectively.We pride ourselves on...

  • Senior Client Success Manager

    2 weeks ago

    San Diego, California, United States Miva, Inc. Full time

    Job OverviewThe Account Management division is dedicated to assisting our clients throughout their post-sale experience. This encompasses delivering an exceptional interface with Miva, facilitating their growth in Gross Merchandise Value (GMV) through Miva's solutions, and consistently assessing their usage to enhance their online platforms.We are in search...

  • Client Relationship Manager

    2 weeks ago

    San Diego, California, United States ASI, inc Full time

    Position OverviewWe are a dynamic consulting and sales organization seeking to expand our team at ASI, inc. Our innovative approaches and strategic sales methods have established us as a trusted partner for our esteemed clients. As we grow, we are looking for motivated individuals to step into the role of Entry Level Account Management. This position is...

  • Strategic Enterprise Client Success Manager

    2 weeks ago

    San Ramon, California, United States Five9 Full time

    Job OverviewJoin our mission to enhance customer satisfaction and experience. Five9 is a premier provider of cloud-based contact center solutions, delivering innovative cloud technology to clients globally.Our commitment to our core values fosters a collaborative culture that encourages innovation, growth, and shared success. We celebrate diversity and...

  • Community Engagement and Business Relations Manager

    2 weeks ago

    San Diego, California, United States SAN DIEGO WORKFORCE PARTNERSHIP INC Full time

    Position OverviewThe San Diego Workforce Partnership is at the forefront of pioneering workforce solutions within San Diego County. We provide funding and deliver training initiatives that empower job seekers to acquire the skills necessary for thriving careers. Our aspiration is to ensure that every business in our region has access to a proficient...

  • Strategic Sales Manager in Biopharmaceuticals

    2 weeks ago

    San Diego, California, United States PBS Biotech Full time

    Job OverviewCompany: PBS Biotech, IncDepartment: Sales & MarketingPosition/Title: Business Development ManagerLocation: TBDReporting To: Sales & MarketingFLSA Status: ExemptSalary Range: $100,000 - $120,000 plus commissionCompany Background: PBS Biotech is at the forefront of advanced bioreactor technology solutions. Our commitment is to provide superior...