Shift Leader, Ice Cream Shop
5 days ago
We're a rapidly expanding ice cream shop in Austin, dedicated to producing the finest, locally sourced, seasonally inspired ice creams since 2011. Our team is passionate about delivering exceptional customer experiences and maintaining the highest standards of quality and cleanliness.
Job SummaryThe Shift Leader is a key member of our team, responsible for overseeing day-to-day operations, supervising staff, and ensuring a positive customer experience. This role requires strong leadership skills, attention to detail, and a passion for delivering exceptional customer service.
Key Responsibilities- Supervise front-of-house staff during assigned shifts
- Enforce opening and closing procedures, including counting drawers and preparing deposits
- Monitor staff knowledge and performance, providing guidance and feedback as needed
- Identify and address customer issues and concerns
- Maintain a clean and safe environment within the shop
- Follow company policies and procedures, including uniform and confidentiality requirements
- Ability to work a flexible schedule, including evenings and weekends
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and multitask
- Knowledge of customer service principles and practices
- Ability to lift 50 pounds and stand for long periods
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Team Leader
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Team Leader
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Austin, Texas, United States Jenis Splendid Ice Creams LLC. Full timeJob DescriptionWe are seeking a motivated and customer-focused Team Leader to join our team at Jeni's Splendid Ice Creams LLC.Key Responsibilities:Lead shifts and act as a role model for other team members, ensuring excellent customer service and a positive work environment.Manage cash handling and register operations, maintaining accuracy and...
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Shift Leader Position
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Team Leader
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Customer Service Leader
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Customer Service Leader
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Service Team Lead
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Customer Service Specialist
1 month ago
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HVACR Installation Specialist
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