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Customer Service Leader

2 months ago

Austin, Texas, United States Jenis Splendid Ice Creams LLC. Full time
Position: Service Assistant at Jeni's Splendid Ice Creams

Jeni's Splendid Ice Creams is on the lookout for a dedicated Service Assistant to enhance our Triangle operations. In this role, you will be instrumental in overseeing shifts, managing stock levels, and delivering exceptional customer service. Collaborating closely with the shop team, you will ensure seamless operations and a delightful experience for our customers. If you possess enthusiasm, reliability, and a passion for ice cream and service, this position is ideal for you.

Key Responsibilities:

  • Oversee shifts and manage daily shop activities
  • Guide and support team members
  • Provide outstanding customer service
  • Manage inventory and financial transactions
  • Maintain effective communication with management

Required Qualifications:

  • Availability for full-time hours, including evenings and weekends
  • Genuine passion for customer service and team leadership
  • Excellent communication abilities
  • Strong judgment and work ethic
  • Ability to maintain composure in high-pressure situations
  • Commitment to community engagement and environmental responsibility

Benefits Offered:

  • Competitive hourly wage plus tips
  • Full-time work schedule
  • Paid time off and holiday benefits
  • 401k matching after three months of employment
  • One-month paid sabbatical after three years of service
  • Career advancement opportunities

About Jeni's Splendid Ice Creams:

Founded in 2002 and based in Columbus, Ohio, Jeni's Splendid Ice Creams is a certified B Corp committed to crafting artisanal ice creams. With locations in over twenty cities across the nation, Jeni's provides a unique environment for professional growth and exploration. Become part of a company that prioritizes diversity, creativity, and excellence.