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Customer Experience Coordinator

2 months ago

Austin, Texas, United States JENI'S SPLENDID ICE CREAMS Full time

About Us

Jeni's Splendid Ice Creams is a leading provider of artisanal ice cream and frozen treats. We are committed to delivering exceptional customer experiences and building a team of passionate and dedicated professionals.

Job Summary

We are seeking a highly motivated and customer-focused Service Assistant to join our South Congress team. As a Service Assistant, you will be responsible for leading shifts, managing inventory, and providing world-class customer service.

Key Responsibilities

  • Lead shifts and ensure seamless operations
  • Manage inventory and handle deposits
  • Coach and develop Ambassadors to provide exceptional customer service
  • Communicate effectively with leadership and team members
  • Provide a positive and welcoming experience for customers

Requirements

  • Full-time presence with night and weekend availability
  • Passion for customer service and role modeling
  • Energetic and positive communication skills
  • Strong work ethic and good judgment
  • Calm under pressure and ability to handle adversity
  • Master of daily operations and delegation
  • Commitment to the well-being of the shop team, community, and environment

Benefits

  • Competitive hourly rate + tips
  • Full-time hours
  • Paid time off and holidays
  • 4% match on 401k contributions after 3 months of employment
  • A one-month paid sabbatical after 3 years of continuous service
  • Annual paid day to volunteer for a non-profit organization
  • 50% discount at Jeni's Scoop Shops and online
  • Career development opportunities