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Service Team Lead

2 months ago

Austin, Texas, United States JENI'S SPLENDID ICE CREAMS Full time

About Us

Jeni's Splendid Ice Creams is a leading provider of artisanal ice cream and frozen treats. We are committed to delivering exceptional customer experiences and building a team of passionate and dedicated professionals.

Job Summary

We are seeking a highly motivated and customer-focused Service Assistant to join our South Congress team. As a Service Assistant, you will be responsible for leading shifts, managing inventory, and providing world-class customer service.

Key Responsibilities

  • Lead shifts and manage daily operations, ensuring a smooth and efficient customer experience.
  • Manage inventory and handle deposits, maintaining accurate records and ensuring compliance with company policies.
  • Coach and develop Ambassadors, providing guidance and support to ensure excellent customer service.
  • Communicate effectively with leadership, providing updates and insights on shop performance and customer feedback.
  • Develop and maintain a deep understanding of daily operations, including ice cream production, inventory management, and customer service procedures.

Requirements

  • Full-time presence with night and weekend availability.
  • Passion for customer service and a commitment to delivering exceptional experiences.
  • Energetic, positive, and skilled communicator with strong work ethic and good judgment.
  • Calm under pressure and able to handle adversity with grace.
  • Strong problem-solving skills and ability to work independently.

Benefits

  • Competitive hourly rate + tips.
  • Full-time hours with opportunities for career development.
  • Paid time off and holidays.
  • 401k matching program.
  • Annual paid day to volunteer for a non-profit organization.
  • 50% discount at Jeni's Scoop Shops and online.