Customer Service Leader
2 weeks ago
Jeni's Splendid Ice Creams is on the lookout for a dedicated Service Assistant to enhance our Triangle operations. In this pivotal role, you will oversee shift management, inventory control, and deliver exceptional customer service. Collaborating closely with the shop team, you will ensure seamless operations and a delightful experience for our customers. If you possess enthusiasm, reliability, and a love for ice cream and service, this position is tailored for you.
Key Responsibilities:
- Oversee shifts and manage daily shop activities
- Guide and support team members
- Provide outstanding customer service
- Manage inventory and financial transactions
- Maintain effective communication with management
Required Qualifications:
- Availability for full-time work, including evenings and weekends
- Genuine passion for customer service and team guidance
- Excellent communication abilities
- Strong judgment and work ethic
- Ability to maintain composure in high-pressure situations
- Commitment to community engagement and sustainability
Employee Benefits:
- Competitive hourly wage plus tips
- Full-time work schedule
- Paid vacation and holidays
- 401k matching program after three months
- One-month paid sabbatical after three years of service
- Career advancement opportunities
About Jeni's Splendid Ice Creams:
Founded in 2002 and based in Columbus, Ohio, Jeni's Splendid Ice Creams is a certified B Corp committed to crafting artisanal ice creams. With locations across more than twenty cities nationwide, Jeni's offers a unique environment for professional growth and exploration. Become part of a company that prioritizes diversity, creativity, and excellence.
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