Digital Product Support Sales Representative

5 days ago


Vergennes, Vermont, United States Altorfer Full time
About the Role

We are seeking a highly skilled Digital Product Support Sales Representative to join our team at Altorfer. As a key member of our sales team, you will be responsible for increasing sales of our digital products, including Caterpillar's Online Software Applications and Remote Asset Monitoring hardware and software.

Key Responsibilities
  • Sales and Support: Develop and execute sales strategies to increase revenue and customer satisfaction.
  • Product Expertise: Stay up-to-date on the latest product features and technologies, and provide expert support to customers and internal stakeholders.
  • Customer Engagement: Build and maintain strong relationships with customers, including site visits, meetings, and regular communication.
  • Subscription Management: Manage customer subscriptions, including activations, renewals, and cancellations.
  • Business Development: Identify new business opportunities and develop strategies to drive growth.
  • Technical Support: Provide technical support to customers, including troubleshooting, firmware updates, and hardware recommendations.
  • Collaboration: Work closely with internal teams, including sales, service, and technical support, to ensure seamless customer experiences.
Requirements
  • Education: High school graduate, preferably with a minimum of 5 years of sales experience.
  • Skills: Strong analytical, quantitative, and problem-solving skills, with the ability to work across multiple systems and management levels.
  • Knowledge: Knowledge of power generation equipment, marine engines, or industrial engines, as well as computer literacy and proficiency in Microsoft Office and other data systems.
  • Personal Qualities: Self-starter with excellent communication and customer service skills, ability to work independently, and a strong work ethic.
About Altorfer

At Altorfer, we value our people and strive to create a collaborative and family-oriented work environment. We offer competitive pay, excellent benefits, and a remarkable team of people. If you are a motivated and results-driven individual who is passionate about sales and customer support, we encourage you to apply for this exciting opportunity.



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