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Eligibility Training Specialist

1 month ago

Los Angeles, California, United States Regal Medical Group Full time
Job Summary

The Eligibility Training Specialist position is responsible for developing and conducting employee training programs for the Eligibility Department to ensure that an optimal level of member implementation is provided to all customers. Design and maintain training course for all materials and develop appropriate computer applications for manuals and handouts under the supervision of the Management Team. Ensure optimal levels of customer satisfaction are met and compile all feedback to analyze work of employees.

Key Responsibilities
  • Develops teaching aids, including manuals, written exercises and presentation slides, to teach eligibility coordinators the essential functions of their jobs.
  • Works independently and is able to take on multiple tasks.
  • Follow HIPAA guidelines with all information pertaining to member medical information and privacy.
  • Display professionalism, good judgment, maturity, and fairness when interacting with others.
  • Prioritize assignments, audit reports and other work functions in order to maintain workflow.
  • Maintain or exceed quality and productivity standards for the Eligibility Coordinator
  • Ability to audit and maintain accuracy of database.
  • Timely response to eligibility inquiries.
  • Ability to generate management reports with accuracy.
  • All other duties as directed by management.
Benefits

The success of any company depends on its employees. For us, employee satisfaction is crucial not only to the well-being of our organization, but also to the health and wellness of our members. As such, we are firmly dedicated to providing our employees the options and resources necessary for building security and maintaining a healthy balance between work and life.

We offer a very generous mixture of benefits, including many employer-paid options.

  • Health and Wellness:
    • Employer-paid comprehensive medical, pharmacy, and dental for employees
    • Vision insurance
    • Zero co-payments for employed physician office visits
    • Flexible Spending Account (FSA)
    • Employer-Paid Life Insurance
    • Employee Assistance Program (EAP)
    • Behavioral Health Services
  • Savings and Retirement:
    • 401k Retirement Savings Plan
    • Income Protection Insurance
  • Other Benefits:
    • Vacation Time
    • Company celebrations
    • Employee Assistance Program
    • Employee Referral Bonus
    • Tuition Reimbursement
    • License Renewal CEU Cost Reimbursement Program
    • Business-casual working environment
    • Sick days
    • Paid holidays
    • Mileage