Family Services Specialist

1 month ago


Los Angeles, California, United States Crystal Stairs Full time
Job Description

Crystal Stairs, Inc. is dedicated to improving the lives of families through child care services, research, and advocacy.

We are seeking a highly skilled Family Services Specialist to join our team. In this role, you will determine eligibility and assist parents in gaining access to child care programs and services.

The ideal candidate will have a strong understanding of California subsidized child care programs and experience working with families receiving social support services.

Key Responsibilities:

  • Determine eligibility and process enrollment for families, including those transferred from partnering agencies or other funding sources.
  • Conduct appointments to assess family eligibility, collect documents, and explain program rules.
  • Schedule and conduct timely interviews to facilitate family enrollment or continuation of services.
  • Effectively manage a caseload of approximately 175+ clients, ensuring the highest levels of quality, accuracy, and program integrity.

Requirements:

  • High School Diploma or equivalent.
  • A minimum of one year of experience in customer service, human services, social services, or a related field.
  • Must provide proof of Covid-19 vaccination.

Total Package of Benefits:

  • Medical, dental, and vision insurance - 95% paid by employer.
  • 401k matching options.
  • Flex spending.
  • Pre-paid legal services.
  • Sick and vacation time.
  • Paid holidays and winter break.
  • Opportunity for growth and development.

Crystal Stairs, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to building a fully vaccinated, diverse workforce and culture.



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