Customer Service Ambassador

4 days ago


Lawton, Oklahoma, United States Regal Car Sales and Credit Full time
About Us

Regal Car Sales and Credit is a reputable Buy Here Pay Here Car Dealership with over 30 years of experience in the industry. We pride ourselves on providing a hassle-free, customer-centric experience, and that's where you come in.

Job Description

As a Regal Car Sales and Credit Customer Service Representative, your primary responsibility will be to assist our customers throughout the vehicle selection process. Your key duties will include:

  • Building and Maintaining Open, Honest, and Timely Communication with our customers, whether through in-person interactions, phone calls, emails, or text messages.
  • Demonstrating Excellent Communication Skills to effectively convey information and resolve customer inquiries.
  • Assisting Customers with the Application and Qualification Processes to ensure a smooth and efficient experience.
  • Communicating Vehicle Purchase Requirements to customers in a clear and concise manner.
  • Maintaining an Active Customer Database within our company-wide CRM software to track customer interactions and preferences.
  • Attending to Follow-Ups, Scheduling Customer Appointments, and responding to electronic leads as needed.
  • Demonstrating Excellent Face-to-Face Communication Skills to build strong relationships with customers.
  • Maintaining Accurate Paperwork for customers, including necessary documentation and records.
  • Maintaining a Good Driving Record to ensure safe and reliable transportation for customers.
Benefits
  • Medical and Health Savings Account with company match.
  • Dental and Vision Plan Options to support overall well-being.
  • 401K Plan with company match up to 6% to promote long-term financial security.
  • Company-Paid $10,000 Life Insurance Policy to provide peace of mind for employees and their families.
  • AFLAC Supplemental Insurance Options to offer additional protection and support.
  • Vehicle Purchase Plan to help employees acquire a vehicle at a discounted rate.
  • Tuition Assistance to support employees' educational goals and career development.
Requirements
  • A Valid State Driver's License and a good driving record.
  • A willingness to work a 40-hour work-week.
  • No prior experience is required.


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