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Customer Service Ambassador

2 months ago

Lawton, Oklahoma, United States Pippin Brothers Inc Full time

**Job Summary**

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Pippin Brothers Inc.

**Key Responsibilities**

  • Convert incoming customer calls into booked service appointments, promoting customer satisfaction and driving business growth.
  • Develop and maintain a thorough understanding of our call script to ensure professional and authentic communication with customers.
  • Participate in ongoing training and development programs to enhance skills and knowledge, driving personal and professional growth.
  • Maintain accurate and up-to-date customer database information, ensuring seamless communication and service delivery.
  • Collaborate with dispatch and management teams to ensure effective communication and service delivery.

**Requirements and Qualifications**

  • Ability to learn and adapt to our call script and customer service standards.
  • Excellent communication and interpersonal skills, with a focus on building strong relationships with customers and colleagues.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work in a fast-paced environment, with a focus on delivering high-quality service and results.

**What We Offer**

  • Competitive compensation and unlimited earning potential.
  • Comprehensive benefits package, including medical, dental, vision, life insurance, and short-term and long-term disability coverage.
  • Access to cutting-edge technology, including iPhone, iPad, and integrated software.
  • 401k plan with company match.
  • Two weeks paid vacation and paid holidays.
  • A supportive and collaborative work environment, with opportunities for growth and development.