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Retail Operations Leader

2 months ago

Lawton, Oklahoma, United States JoAnn Full time

OVERVIEW

Creating joy through creativity starts with you. The Retail Operations Leader's primary focus is to enhance sales performance while serving as a motivating figure and exemplary role model for the team.

This individual nurtures, develops, and energizes the team to ensure alignment with JOANN's overarching mission and vision. The Retail Operations Leader empowers their team and fosters a positive atmosphere for both customers and team members. Through effective leadership, the Retail Operations Leader will meet store financial objectives and guarantee that every customer experiences their Happy Place at JOANN.

KEY RESPONSIBILITIES

CUSTOMER CONNECTION
Builds enduring customer relationships by recognizing and anticipating their needs.
Engages with the broader community and serves as a brand representative for JOANN.
Encourages, mentors, and motivates the team to be exceptional brand ambassadors.
Stays informed about products and maintains curiosity about new merchandise and trends.

OPERATIONS MANAGEMENT
Communicates new initiatives, leadership updates, and promotional activities.
Ensures flawless execution of operational policies and procedures.
Guides and inspires the team to drive sales by surpassing customer expectations.
Develops strategic plans and equips the team with the necessary tools to achieve key performance indicators (KPIs).
Responsible for receiving and sorting freight according to company protocols.
Oversees Buy Online Pick Up in Store (BOPIS) processes, ensuring order fulfillment and adherence to company standards.
Communicates Planogram (POG) setups within the store and ensures compliance with company guidelines.

STRATEGIC THINKING
Remains updated on industry trends and actively seeks ways to stay competitive in the market.
Adapts to change and shifts direction as necessary.
Drives sales by consistently analyzing reports and identifying trends, creating strategies to meet both individual and store objectives.
Utilizes the FAST model to consistently achieve sales plans and company goals.

TEAM DEVELOPMENT
Mentors and inspires the team to improve overall store performance.
Creates a culture of continuous learning while promoting teamwork and appreciation among team members.
Develops in-store talent by establishing succession plans and effectively managing performance.
Networks, recruits, hires to meet staffing needs, and trains team members using provided onboarding tools.
Exhibits a "customer-first" service mentality.
Possesses strong interpersonal skills and proficient written and verbal communication abilities.
Holds in-depth knowledge of retail financials and the capability to manage a P&L line-by-line.
Demonstrates a naturally curious and inquisitive nature with a desire for personal and professional growth.
Self-motivated individual who promotes action and maintains a sense of urgency to achieve results.

Applicable laws may impose restrictions on a Retail Operations Leader's ability to perform certain job duties listed in this description. Please consult your manager if you have any questions regarding the limitations on the duties you can perform.


PHYSICAL REQUIREMENTS
Stand for the duration of a shift (excluding normal break time).

Continuously walk throughout all areas of the store during the shift.

Read written instructions, reports, and other information on paper and computer screens.

Communicate orally with customers and team members consistently throughout the shift.

Input data using a computer keyboard and handheld devices.

Utilize 2-way radios (hear incoming messages and provide verbal responses).

Push/pull merchandise using appropriate equipment (carts, bins, etc.) to and from the backroom and sales floor.

Lift, place, and organize items on shelves and racks.

Bend down and reach overhead.

Climb and descend ladders.

Individually lift up to 49 pounds, and group lift up to 97 pounds (under 2lb on a constant basis, 10lb on a frequent basis, 10lb-49lb on an occasional basis, and 50lb-97lb group lifts on an infrequent basis).

SUPERVISORY RESPONSIBILITIES
Full oversight of a multi-unit store, including all personnel and responsibilities related to hiring and training.

EXPECTED AVAILABILITY
Available to work a flexible schedule, including days, evenings, weekends, and holidays.
EDUCATION & EXPERIENCE

Minimum Education:
High School Diploma or equivalent

Preferred Education:
Bachelor's degree in a related field.
Minimum Experience: 3-5 years of retail leadership experience.
KNOWLEDGE, SKILLS & ABILITIES
Ability to manage multiple responsibilities simultaneously.
Ability to oversee a store budget and labor levels.
Ability to maintain confidentiality within the store.
Ability to recruit and train new talent.
Adaptable and focused on change management.
Coaching and mentoring capabilities.
Excellent problem-solving skills.
Strong organizational and communication skills.
Exceptional customer service skills and a "customer-first" mindset.
Proficiency with inventory management software and POS systems.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
#zrsm

This position is designed to provide a comprehensive overview of the role. JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment.

JOANN is an at-will employer, meaning that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and an authorized representative of JOANN.

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