Customer Service Representative
3 days ago
About Hillcom
Hillcom is a leading provider of telecommunications services in Oklahoma and Texas, operating a network of fiber-optic cables that deliver broadband services to over 8,000 subscribers.
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team in Lawton, OK. As a CSR, you will be the primary point of contact for our customers, providing exceptional support and assistance to ensure their satisfaction with our products and services.
Key Responsibilities
- Provide timely and effective support to customers via phone, email, and in-person interactions
- Respond to customer inquiries and resolve issues in a professional and courteous manner
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date on company products and services to provide accurate information to customers
- Meet or exceed customer satisfaction targets and key performance indicators
Requirements
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Minimum 1 year of customer service experience in a fast-paced environment
- Excellent communication and problem-solving skills
- Ability to work in a team environment and adapt to changing priorities
- Strong knowledge of customer service principles and practices
What We Offer
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Equal Opportunity Employer
Hillcom is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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