Healthcare Scheduling Coordinator

7 days ago


Northbrook, Illinois, United States USA Clinics Group Full time
Job Summary

We are seeking a highly skilled Patient Scheduling Coordinator to join our team at USA Clinics Group. As a Patient Scheduling Coordinator, you will play a critical role in ensuring that our patients receive timely and efficient access to medical care.

Key Responsibilities
  • Phone Operations: Receive and respond to inbound calls from current patients, handling scheduling needs and providing excellent customer service.
  • Scheduling and Coordination: Accommodate scheduling needs of existing patients, including future appointments, and make outgoing confirmation and follow-up calls as needed.
  • Customer Retention: Educate customers on membership features, offerings, billing, and charges to retain customer loyalty.
  • Problem-Solving: Act with urgency to meet and resolve customers' needs and problems, demonstrating knowledge of services and ensuring customer issue follow-up is completed on time and accurately.
  • Relationship Building: Build rapport and constructive relationships with customers, expediting the handling of all problems, issues, and challenges with professionalism.
Requirements
  • Experience: Prior experience in sales, telemarketing, and/or soft sales environments is highly desired.
  • Customer Service: Excellent customer service and interpersonal skills are essential for success in this role.
  • Communication: Strong communication skills, both written and verbal, are required for effective interaction with patients and colleagues.
  • Organizational Skills: Excellent organizational, reporting, data entry, time management, and follow-up skills are necessary for managing multiple tasks and deadlines.
  • Technical Skills: Proficiency in Word, Excel, and Call Center systems is required.
  • Adaptability: Ability to connect with people, empathize with them, and offer viable solutions to their concerns is essential.
  • Decision-Making: Must use decision trees and script flows as required.
  • Time Management: Ability to multi-task and meet critical deadlines is crucial.
  • Flexibility: Flexibility in shifts/hours is required, and regular, consistent, and punctual attendance is essential.
Benefits
  • Medical Benefits: Comprehensive medical benefits are offered to eligible employees.
  • Dental and Vision Benefits: Dental and vision benefits are also provided to eligible employees.
  • 401(k) Plan: A 401(k) plan is available to eligible employees, with company matching contributions.


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