Customer Engagement Specialist

2 weeks ago


Grand Prairie, Texas, United States Indigo Books & Music Full time

About the Role

Are you enthusiastic about literature and dedicated to enhancing customer satisfaction? We are looking for a Customer Experience Representative at Indigo Books & Music. In this role, you will play a vital part in fostering a friendly atmosphere and engaging with customers through the art of storytelling.

Key Responsibilities:

  • Establish a welcoming and friendly environment in our retail locations.
  • Enhance customers' experiences through tailored interactions.
  • Share narratives about our products and curate distinctive collections for each visitor.
  • Maintain and uphold visual merchandising standards.
  • Be proactive on the sales floor, assisting customers with their inquiries.
  • Address customer feedback and contribute innovative ideas to improve the overall shopping experience.

Required Qualifications:

  • Previous experience in a retail setting is preferred.
  • Ability to quickly learn and adapt to new situations.
  • Dedication to delivering outstanding customer experiences.
  • Physical capability to lift and move merchandise as necessary.
  • Availability to work flexible hours, including evenings and weekends.


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