Customer Loyalty Advocate
2 weeks ago
Sonic Automotive is seeking a dedicated Guest Loyalty Specialist to enhance our customer experience. This role is essential in managing the post-sale journey of our clients, ensuring their satisfaction and loyalty.
Key Responsibilities
- Act as the primary point of contact for guests following their vehicle purchase.
- Collaborate with the Experience Manager and General Manager to achieve guest satisfaction targets as indicated by feedback metrics.
- Maintain open communication with guests, addressing their concerns promptly and effectively.
- Facilitate appointments and provide a warm welcome to guests upon their arrival.
- Coordinate with various departments to ensure a seamless experience for guests.
- Uphold company standards in all repair processes and guest interactions.
- Foster a culture of excellent communication within the team and with guests.
Qualifications
- Proven experience in customer service with a keen eye for detail.
- Strong problem-solving skills and a commitment to transparency.
- A proactive approach to learning and personal development.
- Ability to take ownership of guest interactions and celebrate achievements, no matter how small.
Benefits
- Competitive annual salary with potential monthly bonuses.
- Comprehensive health, dental, and vision insurance.
- 401k plan with company matching.
- Paid time off for rest and rejuvenation.
- Opportunities for leadership and personal growth.
Additional Information
All applicant information will be handled confidentially in accordance with EEO guidelines.
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