Reception Operations Manager

2 weeks ago


Marquand, Missouri, United States Regional Women's Health Group Full time

Front Desk Supervisor

Job Category: Practice Operations

Overview

The Front Desk Supervisor plays a vital role in ensuring the smooth operation of the front desk and patient interactions. This position is responsible for overseeing the front desk team and maintaining a welcoming environment for patients and visitors.

Key Responsibilities

  • Manage and coordinate the schedules of front desk personnel.
  • Ensure the front desk area, waiting room, and restrooms are kept clean and presentable.
  • Track patient recalls and manage requests for duplicate medical records.
  • Answer incoming calls in a timely and professional manner.
  • Welcome patients and visitors, providing assistance as needed.
  • Communicate financial obligations to patients clearly and effectively.
  • Handle registration processes for both new and returning patients.
  • Follow established infection control and safety protocols.

Qualifications

The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to providing outstanding patient service.

Skills

Proficiency in office management and customer service is essential.

Behaviors

A proactive approach to problem-solving and teamwork is expected.

Motivations

Dedication to patient care and operational excellence is crucial.

Education

A background in healthcare administration or a related field is preferred.

Experience

Previous experience in a supervisory role within a healthcare setting is advantageous.

Licenses & Certifications

Relevant certifications in healthcare administration are a plus.



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