Reception Operations Manager
2 weeks ago
Front Desk Supervisor
Job Category: Practice Operations
Overview
The Front Desk Supervisor plays a vital role in ensuring the smooth operation of the front desk and patient interactions. This position is responsible for overseeing the front desk team and maintaining a welcoming environment for patients and visitors.
Key Responsibilities
- Manage and coordinate the schedules of front desk personnel.
- Ensure the front desk area, waiting room, and restrooms are kept clean and presentable.
- Track patient recalls and manage requests for duplicate medical records.
- Answer incoming calls in a timely and professional manner.
- Welcome patients and visitors, providing assistance as needed.
- Communicate financial obligations to patients clearly and effectively.
- Handle registration processes for both new and returning patients.
- Follow established infection control and safety protocols.
Qualifications
The ideal candidate will possess strong organizational skills, excellent communication abilities, and a commitment to providing outstanding patient service.
Skills
Proficiency in office management and customer service is essential.
Behaviors
A proactive approach to problem-solving and teamwork is expected.
Motivations
Dedication to patient care and operational excellence is crucial.
Education
A background in healthcare administration or a related field is preferred.
Experience
Previous experience in a supervisory role within a healthcare setting is advantageous.
Licenses & Certifications
Relevant certifications in healthcare administration are a plus.
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