Reception Operations Lead

2 weeks ago


Marquand, Missouri, United States Blue Sky Hospitality Solutions Full time
Position Overview

The Guest Services Supervisor plays a crucial role in overseeing the Front Office operations, ensuring a seamless experience for all guests. This position is dedicated to addressing guest inquiries and needs, managing communication effectively, and maintaining high service standards.

Key Responsibilities

1. Deliver exceptional service to guests, consistently anticipating and surpassing their expectations.
2. Ensure compliance with brand standards through regular audits and team performance evaluations.
3. Complete all shift checklist items to maintain operational efficiency.
4. Supervise and support Front Desk staff, adjusting staffing levels as necessary to meet service demands.
5. Assign specific roles and responsibilities to team members to optimize departmental operations.
6. Perform all essential functions within the department and operate necessary equipment.
7. Facilitate training for new hires and provide cross-training for existing staff to enhance team versatility.
8. Participate in the recruitment process for new team members.
9. Address routine staff concerns and escalate issues to management as required.
10. Implement safety training and consistently enforce safety protocols among team members.
11. Acknowledge and celebrate team achievements through recognition programs.
12. Maintain effective communication with guests, staff, and management, particularly in response to guest feedback.
13. Manage the cash handling process, ensuring accuracy and compliance with financial procedures.
14. Stay informed about room availability and operational needs for the upcoming week.

Employment Type:
Full-time



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