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IT Operations Manager

2 months ago

Marquand, Missouri, United States MAPSYS Inc. Full time
About the Role

MAPSYS Inc. is seeking a highly skilled and experienced IT Operations Manager to join our team. As a key member of our IT department, you will be responsible for leading and managing all facets of information technology within our 24/7 operational facility.

Key Responsibilities
  • Leadership and Ownership: Take a leadership role in managing IT-related issues, ensuring uninterrupted operations.
  • Issue Resolution and Remote Troubleshooting: Promptly identify, resolve, or escalate any IT-related issues, through a combination of onsite and remote troubleshooting using diagnostic techniques, and answering pertinent questions.
  • Asset Management and Accounting: Ensure assets are properly moved and billed as they are consumed to ensure tracking and maintenance.
  • Customer Support and Follow-up: Record events and problems in the Ninja ticketing system. Document processes and procedures in IT Glue, our knowledgebase, emphasizing the need for thorough documentation in a non-stop operational environment.
  • Emergency Support and After-Hours Participation: Participate in after-hours, emergency call rotation with other IT staff. Be available for on-call duties, understanding that attendance to plant needs may be required outside of the normal rotation schedule, ensuring continuous IT support.
Technical Requirements
  • Active Directory & Office 365 Management: Administer Microsoft Active Directory and Office 365 environments across multiple sites.
  • Azure & Virtualization: Oversee Microsoft Azure Global Tenant and design/manage Hyper-V virtual environments.
  • Server & Database Integration: Support server integration with IBM AS400 and maintain SQL Server databases, including troubleshooting.
  • Workstation Imaging: Prepare and manage workstation imaging using SmartDeploy software.
  • Workstation Management: Maintain, patch, and deploy workstation software using NinjaRMM.
  • Web & Networking Support: Manage IIS for web applications and provide basic networking support, including VLAN and DHCP management.
  • System Diagnostics & Maintenance: Perform daily system reviews, diagnose issues, and ensure system reliability.
  • Documentation & Policy Development: Maintain documentation and contribute to IT policy development and procedure implementation.
  • Collaboration & Project Management: Work collaboratively in a technical environment, managing multiple IT projects and supporting end-users.
  • DNS & Email Security: Manage DNS configurations, including knowledge of DMARC, SPF, and DKIM configurations and provide secondary support to Barracuda Email filtering platforms for security compliance.
  • Industrial Environment Expertise: Install and maintain computers and other electronics in an industrial environment, recognizing the unique challenges and requirements of a facility that operates 24/7.
Qualifications and Education
  • 6+ Years of IT Experience: Brings over 6 years of proven hands-on experience in IT, showcasing continuous learning and success.
  • Proven Leadership in IT and Customer Support: Demonstrates effective leadership in IT and customer support within the consumer space.
  • Tech-Savvy with Automation Products: High-tech proficiency, including expertise in office automation products, databases, and remote-control technologies.
  • Comprehensive Tech Knowledge: Strong understanding of computer systems, mobile devices, and diverse tech products.
  • Technical Issue Diagnosis and Resolution: Capable of diagnosing and resolving basic to complex technical issues with a problem-solving mindset.
  • Proficient in English: Strong proficiency in English for effective written and verbal communication.
  • Excellent Communication Skills: Strong communication skills in both verbal and written forms. Concise, articulate, and professional.
  • Customer-Centric Approach: Customer-oriented mindset with a commitment to delivering exceptional service and solutions.
  • Adaptability: Comfortable in dynamic, fast-paced environments.
  • Work Style: Collaborative team player and independent worker.
  • Relationship Building: Effective in developing and maintaining internal and external relationships.
  • Planning and Attention to Detail: Exceptional planning abilities with keen attention to detail.